#Japan #Tokyo #Customer Harassment #Genki Global #Employee Safety

Genki Global Dining Concepts Implements New Customer Harassment Policy

In a significant step towards improving workplace safety for its employees, Genki Global Dining Concepts, headquartered in Taito, Tokyo, has announced the formulation of its "Basic Policy on Customer Harassment" in response to growing instances of harassment against staff members. This policy comes into effect on June 20, 2025, and aims to safeguard the rights of employees while ensuring a pleasant dining experience for customers.

The company acknowledges that a small fraction of its clientele has engaged in unacceptable behavior towards its employees, including verbal abuse and unauthorized social media postings. In response, Genki Global has committed to taking a firm stand against such actions. The company plans to collaborate with law enforcement and legal professionals to effectively address severe cases of harassment, ensuring that all staff members can work without fear and maintain a welcoming atmosphere for diners.

At Genki Global, the mission is clear: to provide heartfelt and delightful culinary experiences that contribute to the wellness and happiness of people worldwide. The company's core philosophy emphasizes delivering not just meals but memorable moments that resonate with customers. Upholding this vision necessitates honest engagements with customers, even as the company confronts the challenging issue of customer harassment.

Customer Harassment Declaration

The management of Genki Global is committed to addressing customer feedback sincerely and responding with good intentions. However, the company remains steadfast in tackling instances of harassment with a no-nonsense approach.

Defining Customer Harassment

Customer harassment includes actions or complaints that, when assessed against the validity of the request, are deemed unreasonable and compromise the working conditions of employees or the dining environment for other customers. Examples of harassing behaviors include, but are not limited to:

• - Aggressive Actions: Physical assault, threats, defamation, and insults.
• - Coercive Behaviors: Demanding subservience, persistent and disruptive behavior, refusal to leave premises.
• - Demeaning Acts: Verbal attacks targeted at individual employees, discriminatory or sexually charged remarks.
• - Disruptive Demands: Unreasonable requests for refunds or exchanges beyond what is appropriate, excessive demands for apologies.
• - Unauthorized Digital Sharing: Taking photos or recordings without consent.

Addressing Customer Harassment

To promote the mental and physical well-being of employees and enhance the quality of service provided to customers, Genki Global is ready to systematically address instances of harassment. Key measures include:

• - Expert Collaboration: Consulting with police and legal advisors to handle situations appropriately.
• - Strict Action: In cases where resolutions are challenging, the company may refuse service or future patronage.

Company Initiatives

Genki Global is committed to enhancing the effectiveness of its harassment policy by pursuing the following initiatives across the organization:

• - Disseminating the policy to all employees and conducting awareness activities.
• - Establishing and expanding support systems to protect employees.
• - Developing specific response protocols and providing training to all staff members.

Contact Information

For inquiries related to this announcement, please reach out to:

• - Genki Global Dining Concepts, General Affairs Department

Phone: 03-6824-9200
Fax: 03-6824-9210
Email: soumu@genki-gdc.co.jp

Company Overview

• - Company Name: Genki Global Dining Concepts (TSE Standard Code: 9828)
• - Location: 19th Floor, Ueno Frontier Tower, 3-24-6 Ueno, Taito, Tokyo
• - Founded: December 12, 1968
• - Incorporated: July 26, 1979
• - CEO: Masakazu Fujio
• - Business Description: Management of a restaurant chain
• - Corporate Philosophy: We aim to provide delightful experiences that bring health and joy to people around the world through heartfelt dishes.