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Ping An Insurance Recognized Once Again in Global 500 Rankings

Ping An Insurance (Group) Company of China, Ltd. has achieved a remarkable milestone by being named China's most valuable insurance brand for the tenth consecutive year in Brand Finance's Global 500 2026 report. Released on January 21, this report highlights Ping An's outstanding brand value, which has soared to an impressive USD 48.839 billion, reflecting a 13% annual increase. This year, the company not only retains its title as the leading insurance brand in China but also climbed three places in the global rankings, landing at the 32nd position.

Brand Finance's Global 500 rankings assess more than 6,000 brands worldwide, considering various metrics such as brand strength, financial performance, and potential for future expansion. Among the 68 Chinese companies listed, Ping An stands out alongside notable brands like Douyin, State Grid Corporation of China, and Tencent, securing its position as the 10th among Chinese brands.

A Dual-Pronged Strategy Driving Success

Ping An continues to pursue a dual-pronged strategy focused on "Integrated Finance + Healthcare and Senior Care," which fosters high-quality growth. The Group reported substantial operational achievements as of September 30, 2025, with operating revenue reaching RMB 901.668 billion. Furthermore, the profit attributable to shareholders surged by 7.2% year-on-year to RMB 116.264 billion, while net profit saw an impressive increase of 11.5% to RMB 132.856 billion. Serving nearly 250 million retail customers, Ping An efficiently holds a clientele equivalent to one in six individuals in China. Notably, the retention rate for customers engaged for five years or longer stands at a remarkable 94.4%, highlighting sustained consumer trust in the Ping An brand.

Technology at the Core of Growth

With technology underpinning its strategy, Ping An has amassed vast data resources, totaling 30 trillion bytes, encompassing insights from close to 250 million retail customers. This extensive data enables the Group to deepen its involvement in real-world applications, enhancing customer experiences, optimizing risk management, and achieving cost efficiencies. The implementation of technology is fundamentally reshaping the customer interaction landscape, supporting operational resilience amidst an evolving marketplace.

1. Instant Claims Settlement: In the first three quarters of 2025, Ping An Life’s "111 Quick Claims" model facilitated instant settlement for 58% of claims, significantly enhancing customer satisfaction.
2. Improved Risk Management: AI-driven tools have bolstered Ping An's risk management capabilities, with intelligent claims interception in Property Casualty Insurance leading to a reported reduction of losses by RMB 9.15 billion during the same period.
3. Cost Efficiency: The Group's AI service representatives managed over 1.292 billion service interactions, effectively streamlining customer service operations, resulting in 80% of total service interactions handled by these digital interfaces.
4. Increased Policy Sales: The smart integration of AI and human efforts in policy reinstatement tasks has led to a 23% rise in reinstated policies, thereby ensuring improved protection for customers.

Commitment to Sustainable Practices

In addition to financial success, Ping An places a strong emphasis on corporate social responsibility, actively embracing sustainability initiatives. For the first three quarters of 2025, the Group recorded green insurance premium income reaching RMB 55.279 billion and allocated RMB 47.390 billion towards rural industrial development. It is notable that Ping An has received an MSCI AAA ESG rating, ranking first in the Asia-Pacific region among multi-line insurance brokerage firms due to its exemplary sustainability practices.

Looking to the Future

As it moves ahead, Ping An remains committed to prioritizing customer needs while strengthening technology-enabled strategies in finance, healthcare, and senior care. By focusing on differentiated services, Ping An aims to address evolving demands stemming from economic developments and the ever-increasing expectations of the public.

About Ping An Insurance

Ping An Insurance (Group) Company of China, Ltd., listed on both the Hong Kong and Shanghai stock exchanges, is recognized as one of the world's largest financial services firms. With aspirations to lead in integrated finance, healthcare, and senior care provisions, Ping An champions intelligent digital innovations to enhance its offerings and operational efficiency. As of December 2024, the Group recorded over RMB 12 trillion in total assets, ranking 27th on the Forbes Global 2000 list and 47th in the Fortune Global 500 list in 2025. The company's commitment to excellence solidifies its position as a trusted name in the industry.