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High Satisfaction Levels Among University of Phoenix Students

The University of Phoenix has revealed encouraging results from its recently published findings of the Encoura + Ruffalo Noel Levitz Priorities Survey for Online Learners (PSOL). The survey conducted in 2025 highlights significant data indicating that a remarkable 85% of online students express being "very satisfied" or "satisfied" with their educational experience at the university. This number notably surpasses the 73% satisfaction rate reported by students from national benchmarked institutions.

Key Findings

The findings from the survey provide further insights into the satisfaction levels among University of Phoenix students compared to their peers. Overall, the university performed well across all 26 comparable survey items that evaluate various aspects of the student experience, which include Academic Services, Enrollment Services, Institutional Perceptions, Instructional Services, and Student Services.

Consistent Excellence in Student Experience

For the third consecutive evaluation, University of Phoenix students noted greater satisfaction levels than those at national benchmark institutions, comprising over 89,642 online students from more than 150 institutions. For instance, when asked about the clarity and reasonableness of program requirements, an impressive 89% of students expressed they were either "very satisfied" or "satisfied" in contrast to only 77% within the national benchmark.

Students Value Flexibility and Support

Another critical finding indicates that when University of Phoenix students were asked about their likelihood of re-enrollment, 83% affirmed they would choose to enroll again, in comparison to 75% from the national benchmark. The results underscore the significance of flexibility, support, and a career-focused educational framework that the university provides, particularly tailored to accommodate the unique needs of working adult learners.

Identified Institutional Strengths

The survey outlined 11 institutional strengths where the University of Phoenix outperformed national benchmarks. Among these strengths, the institution received commendations for its effective career-support function and its role in aligning educational path with professional development goals.

Factors Influencing Enrollment Decisions

Interestingly, the survey also highlighted the factors that significantly influenced students' choices in selecting their respective degree programs. Notable statistics included:

• - 95% of students emphasized the importance of flexible scheduling for completing their programs.
• - 92% found the program requirements and availability of financial assistance crucial to their decisions.
• - 91% focused on the ability to transfer existing credits and the overall cost.
• - 80% of students cited recommendations from employers as a decisive factor.

Focus on Career Impact and Learning Experience

The survey revealed five custom areas marked as strengths closely related to working adult learners, emphasizing the educational offerings at University of Phoenix:

• - A significant 91% satisfaction was noted with statements related to career alignment.
• - 90% affirmed that the learning format integrates well into their busy lives.
• - 79% of students felt confident in applying AI tools in real-world scenarios, which the university incorporated into its curriculum since 2023.

Looking Forward

Dr. John Woods, the provost and chief academic officer at the University of Phoenix, stated, "Our students are working adult learners with complex lives, and their feedback is one of the most important indicators of whether we are delivering on our promise to them." He expressed that the consistent positive results signal a successful adaptation to meet the educational needs of working adults while encouraging an ongoing commitment to enhance the learning experience.

Conclusion

The findings from the survey serve not just as an affirmation of the university's objectives but also as a roadmap for future enhancements to student support and learning methods. The dedication to flexibility, support, and career-oriented programming makes University of Phoenix a standout choice for working adults seeking to further their education and professional aspirations. The university continues to pave the way in delivering quality education tailored for the complexities of modern life, ultimately striving to support each student's unique academic journey.