#India #Bengaluru #Salesforce #Infosys #Agentforce

Infosys Unveils Customer Experience Suite for Salesforce

Bengaluru, India, October 10, 2025 – In a significant stride toward harnessing the potential of artificial intelligence in business, Infosys (NSE: INFY, BSE: INFY, NYSE: INFY) has announced the launch of its Customer Experience Suite for Salesforce. This suite marks an enhancement of Infosys's long-standing partnership with Salesforce, aiming to revolutionize how businesses approach their digital transformation.

The newly unveiled suite comes equipped with Infosys's proprietary technology, Topaz, crafted to blend seamlessly with Salesforce's generative AI capabilities. The focus here is clear: to empower enterprises to scale their digital workforces effectively and elevate customer experience. Agentforce, a central feature of this suite, is designed to automate integral interactions and streamline business processes, such as handling service inquiries and supporting sales tasks.

Transforming Business Operations

With businesses increasingly seeking automation to enhance efficiency, Infosys’s solutions provide a strategic advantage. By utilizing real-time processing, companies can make immediate decisions, ensuring their customer interactions are not only timely but also context-aware and personalized. Such automation supports not just front-end customer engagement but optimizes operational workflows across the board.

Dinesh Rao, Executive Vice President and Chief Delivery Officer at Infosys, commented on the significance of these advancements: “Agentic AI is redefining how enterprises operate. Through our collaboration with Salesforce and our unique capabilities, we are empowering businesses to unlock sustainable growth.” This sentiment highlights the essence of the suite—it is not merely about technology, but rather enabling organizations to build a foundation for long-lasting success in an AI-driven landscape.

Proven Results Through Innovation

The efficacy of the Customer Experience Suite is already evident in various case studies. For instance, Infosys recently deployed the Agentforce Sales Development Representative (SDR) tool for a prominent research institute, markedly reducing response times and smoothing out inefficiencies in the sales process. Similarly, a major media firm witnessed transformative changes in customer service operations through the collaborative influence of Salesforce's AI-driven solutions, resulting in a notable rise in customer satisfaction scores.

Moreover, companies like Fluido, an Infosys subsidiary, have played an instrumental role in driving these transformative efforts. With their expertise in Salesforce-powered transformations, they aided organizations like VTT, a leading European research entity, in reimagining customer experiences by simplifying processes and harmonizing data—all underpinned by an AI-driven ethos. Marko Koistila, EVP at VTT, expressed the enhanced focus on high-value client relationships thanks to Agentforce's automation capabilities, demonstrating the tangible benefits of this collaboration.

The Road Ahead for Digital Enterprises

As the business landscape continues to evolve, the role of AI in optimizing customer experiences and operational efficiency is paramount. The complementary strengths of Infosys and Salesforce are paving the way for a future where organizations can respond adeptly to market dynamics and customer expectations. This suite not only reflects technological advancement but also a commitment to enhancing human potential through digital adoption.

In conclusion, the Infosys Customer Experience Suite for Salesforce is set to redefine expectations in business operations, pushing boundaries and inspiring companies to rethink their approach to customer engagement and service scaling. As industries navigate the complexities of an increasingly digital world, such innovations will likely become the backbone of competitive advantage.

For more insights on how Infosys can facilitate your enterprise's digital transformation journey, visit www.infosys.com.
Your future of business efficiency begins today.

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