#Bears #MS&Consulting #Mystery Shopping

Bears Introduces Mystery Shopping Research

The demand for household management services has been on the rise, largely due to an increase in dual-income households and diverse lifestyles. In response to these societal changes, Bears, a prominent provider of housekeeping services based in Tokyo, has decided to implement a new initiative: the Mystery Shopping Research, developed by MS&Consulting.

Focus on Customer Satisfaction

According to Mr. Kanao, Senior Manager of the Corporate Planning Department at Bears, the company has a mission to achieve a customer satisfaction level of 120%. To add value to their services, they aim to foster a culture of continuous improvement by engaging with real customer feedback. The Mystery Shopping Research will allow Bears to tap into insights collected from approximately 590,000 nationwide evaluators, ensuring a customer-centric perspective on their service quality.

Bears understands that delivering 'safety', 'trust', and 'excitement' is crucial for customer relationships. By integrating this research method, Bears hopes to nurture the growth of each staff member and realize higher standards of hospitality. This commitment not only enhances the services provided but also contributes to the evolving landscape of household management in Japan, where Bears aims to become a