Aflac Incorporated Responds Swiftly to Cybersecurity Breach Incident

Aflac Incorporated's Cybersecurity Incident

On June 12, 2025, Aflac Incorporated, a prominent insurance provider listed on the NYSE under the symbol AFL, reported detecting suspicious activities within its network. This alarming discovery prompted the company to activate its cybersecurity incident response protocol immediately, enabling them to halt the intrusion within a matter of hours.

Despite the incident, Aflac has assured its clients that business operations remain unaffected; crucially, there was no ransomware impact on their systems. The company continues to serve its customers effectively, including underwriting new policies and processing claims, as it addresses the potential ramifications of the cyber breach.

This breach is part of a concerning pattern affecting multiple insurance companies, driven by increasingly sophisticated cybercriminal organizations. Aflac is actively collaborating with top-tier third-party cybersecurity professionals to manage the situation and investigatethe extent of the breach. Although the investigation is still in its nascent phase, Aflac has transparently shared preliminary findings indicating that social engineering tactics were exploited to gain unauthorized access to their network.

Furthermore, Aflac has initiated a thorough review to identify potentially impacted files as part of their response to this cybersecurity threat. These files may encompass sensitive information, including claims data, health information, social security numbers, and other personal details pertaining to customers, beneficiaries, employees, and agents involved in the U.S. operations of the insurer.

In its commitment to customer care, Aflac is offering affected individuals complimentary credit monitoring and identity theft protection for a duration of 24 months, alongside a service called Medical Shield. Customers who wish to inquire about the situation or determine if they might be implicated are encouraged to contact Aflac’s dedicated call center at 1-855-361-0305 starting June 20, 2025. The call center will be staffed Monday through Friday from 9:00 AM to 9:00 PM ET, and also on Saturdays from 9:00 AM to 5:30 PM ET, with extended hours on Sundays.

The company has publicly expressed regret regarding this incident, emphasizing a dedication to transparency as they discover further details and progress the investigation. Aflac has established itself as a vital player in the insurance sector over the last seven decades, providing vital financial protection and peace of mind to millions of policyholders and customers through its subsidiaries in both the United States and Japan.

In the U.S., Aflac is recognized as the leading provider of supplemental health insurance, while in Japan, it stands as the foremost provider in cancer and medical insurance. With a commitment to ethical business practices, Aflac has consistently been recognized as one of the World’s Most Ethical Companies by Ethisphere and has made a name on Fortune’s list of the World’s Most Admired Companies for an impressive 24 years.

As the company vigilantly works to handle this incident, they continue to uphold their customer service standards, ensuring clients are cared for thoroughly in light of this challenging situation. Learn more about Aflac and the available services on their official web pages.

For anyone needing help with medical expenses that health insurance does not cover, Aflac remains a resourceful ally, further outlining its dedication to supporting clients throughout this pivotal period.