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Free Online Seminar on AI's Role in IT Workloads

Canon Marketing Japan is hosting a free online seminar on September 17, 2026, aimed at IT personnel titled "Why AI is Not Reducing Workloads in IT Departments?" This webinar will delve into the findings of Canon MJ's recent survey of internal help desk operations and provide insights into AI applications within these departments.

As companies strive to enhance their competitiveness, demands for effective IT planning have soared, leading to an increase in the complexity and workload of corporate help desks. Many in the IT department are struggling to manage these challenges.

Recent investigations conducted by Canon MJ demonstrate that, although AI technologies like generative AI and chatbots are becoming commonplace, the demand for support within information systems remains high. The seminar will shed light on why simply introducing AI does not alleviate the operational load for help desks and will explore the redefined roles of IT departments in the AI age.

Seminar Overview

• - Title: Free Online Seminar: Why AI is Not Reducing Workloads in IT Departments?
• - Date: September 17, 2026
• - Time: 3:00 PM to 4:00 PM JST
• - Participation Fee: Free
• - Method: Online via Zoom (with option for on-demand viewing)
• - Registration Deadline: September 17, 2026, 12:00 PM JST

What You Will Learn

1. The current state of help desk operations as revealed by the latest survey
2. Reasons why introducing AI does not reduce workloads
3. Core functions of IT departments in the era of AI
4. How to differentiate between core and non-core activities
5. A roadmap for redesigning help desks for the future

Target Audience

• - IT personnel dedicating significant time to handling inquiries
• - Those looking to enhance the effectiveness of AI in help desk operations
• - Individuals facing issues with knowledge gaps or excessive reliance on specific personnel
• - Organizations contemplating outsourcing or revising their help desk operations

The speakers for this informative webinar will include:

• - Mr. Keito Kawasaki, a representative from PKSHA Technology, who leverages AI-integrated SaaS solutions to aid organizations and universities in enhancing operational efficiency.
• - Ms. Miku Ozakai, from Canon Marketing Japan.

Additional Information

Participants can join using any device connected to the Internet, such as a PC or tablet. There will also be options for on-demand viewing for registrants. Additionally, attendees who complete a survey post-seminar will receive presentation materials.

Related Notifications

On July 22, 2026, it was announced that despite advancements in generative AI, more than 70% of help desk personnel reported increased workloads, based on the 2026 survey on internal help desk operations in IT departments.

For further inquiries, please contact Canon Marketing Japan's BPO Division at their support center, or visit this link.