Horatio Successfully Conducts Its Third Annual Client Summit Focused on Innovation in Latin America

Horatio's Third Annual Client Summit: A Leap Towards Innovation and Economic Growth in Latin America

Horatio, a modern outsourcing company renowned for its innovative customer experience (CX) services, successfully hosted its third annual Client Summit in the vibrant city of Santo Domingo, Dominican Republic. This event brought together an impressive gathering of approximately 140 industry leaders, clients, and partners from various sectors including retail, fintech, and healthcare. The summit emphasized Horatio's unwavering commitment to fostering economic development throughout Latin America, emphasizing an employee-centric approach that is reshaping the traditional landscape of the business process outsourcing (BPO) industry.

A Look at the Summit’s Highlights

Over the course of three days, attendees engaged in an immersive program featuring seven keynote speeches and ten breakout sessions that delved into Horatio's latest advances in customer experience and operational excellence. Among the sponsors were well-known names like Order Editing, Hark, Gorgias, Siena AI, Dixa, and Kodif, which collectively underscored the company's robust partnerships across the customer service sector.

The Dominican Republic's strategic location boasts a close proximity to the United States, coupled with a rich pool of bilingual talent, making it an ideal base for Horatio's operations. This region is quickly emerging as a significant player in the global customer service and BPO landscape. In 2024, Horatio's presence extended further across the region with the launch of new offices, including a significant expansion into Colombia. By expertly combining cutting-edge technology with personalized agent support, the company is assisting U.S.-based organizations in sectors such as SaaS, EdTech, and banking to excel in their respective markets.

Shaping the Future of Workplace Culture

The office environments crafted by Horatio have been designed with modern flexibility and employee well-being in mind, serving as a benchmark for the industry. “We are incredibly proud of this year’s summit, which serves as a testament to our broader mission to redefine the future of customer experience,” stated Jose Herrera, Horatio's CEO and Co-Founder. “Latin America is not merely an outsourcing destination—it is quickly becoming a thriving hub for talent, innovation, and economic prosperity.”

The summit also spotlighted Horatio's resolute commitment to employee wellness, showcasing state-of-the-art facilities designed to enhance the work-life balance of its staff. These amenities include bilingual daycare services, catered meals, and fully equipped gyms. Such a focus on ensuring employee satisfaction is clearly reflected in the company’s astounding 97% employee satisfaction rate—significantly higher than the industry average of 50-60%.

The Road Ahead: Integrating Technology with Human-Centric Values

Further reinforcing Horatio's mission was COO Alex Ross, who emphasized the company's resolve to merge technology with a human-centered approach to deliver superlative solutions that prioritize both client satisfaction and employee engagement. In 2024, Horatio not only ranked #1 in its sector but also secured the #3 spot in the Dominican Republic on Mercado Media Network’s Best Places to Work. The company also received accolades for achievements in gender equality (#8), promotional opportunities (#7, 441 promotions within the past year), and job creation efforts (#9, adding 292 new positions).

To learn more about Horatio’s pioneering approach to customer service and employee well-being, visit hirehoratio.com or follow them on social media at @HireHoratio and @HireHoratioRD.

About Horatio

Horatio is a trusted partner providing customer service and business process optimization for rapidly growing startups and enterprises. It ranked #18 on Inc. Magazine's list of the Fastest-Growing Private Companies in the Northeast Region in 2024 and was recognized as the #1 workplace in its sector on Mercado Media Network. With operations in New York City, Santo Domingo, and Bogotá, Horatio is steadfast in its commitment to innovation, employee well-being, and regional development.