#China #Xiamen #Yeastar #P-Series #Call Center

Yeastar Enhances P-Series PBX with Outbound Call Center Module

Yeastar, a global leader in Unified Communications, has recently launched its Outbound Call Center module specifically designed for the P-Series Phone System Software Edition. This innovative addition aims to provide small and medium-sized enterprises (SMEs) with advanced capabilities to enhance their outbound communication strategies, making it an indispensable tool in their operational arsenal.

Bridging the Gap in Outbound Solutions

The newly-integrated Outbound Call Center module allows SMEs to automate and scale their outbound activities effectively, thus enhancing efficiency to a level typically seen in larger enterprises. This is particularly critical for businesses engaged in tasks such as lead acquisition and telemarketing campaigns.

The module equips business leaders with precision control via its 3-in-1 Auto Dialer. This feature encompasses Progressive, Power, and Agentless dialing modes, enabling firms to tailor strategies that suit their specific operational needs. Moreover, the customized Direct Outward Dialing (DOD) feature displays local caller IDs, significantly boosting answer rates, while incoming and outgoing customer queues simplify the setup and prioritization of large marketing campaigns.

The implementation of a Campaign Wallboard further aids in real-time monitoring, presenting live performance metrics, agent statistics, and detailed dialing logs. This functionality allows immediate adjustments to strategies to maximize outcomes based on the data displayed, making the process much more data-driven and effective.

A Unified Interface for Enhanced Operations

Customer service representatives benefit immensely from a streamlined user interface that consolidates all key functionalities. Tasks such as managing assigned calls, accessing contact profiles, logging call dispositions, and scheduling callbacks can now all be accomplished without the need to switch between different tabs. This seamless integration not only accelerates workflows but also ensures compliance by tracking interactions efficiently.

Arya Zhou, the Global Sales Head at Yeastar, emphasized the importance of these features, stating, “Outbound capabilities are no longer a luxury reserved for big businesses. By embedding robust outbound call center functionalities into the P-Series PBX, we enable organizations to empower agents for high-quality conversations instead of manual dialing, logging, and toggling systems.”

A Vision for the Future

Yeastar’s introduction of the Outbound Call Center marks a pivotal moment in democratizing enterprise tools for SMEs. Alongside this new module, Yeastar offers a complete call center suite that already includes functionalities for handling both inbound and outbound calls, omnichannel messaging—such as live chat, SMS, and social media—and popular CRM integrations.

Looking ahead, Yeastar plans to further enhance the P-Series solution in 2025 by introducing AI-driven tools, CRM integration templates, more comprehensive reporting features, and much more. This roadmap reaffirms Yeastar’s commitment to evolving its offerings and continuously improving the tools available to its users.

About Yeastar

Yeastar is dedicated to unlocking digital value, from ownership and onboarding to daily use and management, by transforming how companies interact and communicate. Established as a leading provider of UC solutions, Yeastar has cultivated a strong ecosystem and a global network of channel partners, serving over 650,000 customers worldwide. For more information or to become a partner, visit Yeastar's official website.