Altius Link Launches New Support Service for Insurance Agents Amid Industry Challenges

Altius Link Launches Insurance Agent Support Service

Altius Link Inc., headquartered in Shibuya, Tokyo, has announced the launch of a new back-office BPO service dedicated to the insurance industry, effective September 12, 2025. This service, known as the "Insurance Agent Support Service," is designed to address significant challenges currently facing the insurance sector, including the imminent rise in insurance contract renewals and the struggle for human resources due to factors such as an aging workforce.

Addressing the 2025 Fire Insurance Challenge

In 2015, the duration of fire insurance contracts was shortened to ten years, leading to a predicted surge in contract expirations starting this year across the country. This scenario, referred to as the "Fire Insurance 2025 Problem," poses challenges including an overwhelming quantity of renewals that need to be addressed, which strains resources and jeopardizes service quality. Moreover, the trend of retiring insurance agents and difficulties in recruitment, combined with the increased scrutiny from the Financial Services Agency regarding in-house insurance agent supervision, heightens the need for transparency and quality assurance in the industry.

As a response to these pressing issues, Altius Link's new service aims to bolster the capabilities of insurance agents by utilizing the company's extensive experience and specialized knowledge in the insurance sector. This initiative aims to foster a more sustainable agency operation and allows insurance agents to focus on their core business activities.

Expert Operations Leading to Quality Support

With nearly 50 years of history in providing agency services, Altius Link possesses a wealth of practical experience and expertise in the field. The company's key strength lies in its operations of contact center management, which has equipped it to deliver outstanding customer service and operational support. By merging this specialized knowledge with superior operational quality, Altius Link aims to provide comprehensive, one-stop assistance for insurance agencies.

Service Overview

The company’s expert staff will take over tasks previously handled by insurance agencies, such as managing insurance renewals and addressing customer inquiries. Agencies can tailor the division of responsibilities, allowing for flexible operations that enhance service quality and alleviate issues such as labor shortages. Additionally, by reducing the workload associated with renewals and inquiries, the service supports agencies in redirecting their focus to core business functions.

Example Support Services

- Processing of fire and auto insurance renewals
- Various contractual changes related to existing policies
- General inquiries handling
- Recording tasks for all types of insurance contracts

Focus on Fire Insurance Agencies Facing Challenges

The new service will primarily cater to insurance agencies that deal with a high volume of fire insurance contracts, especially those affected by the impending 2025 situation. Altius Link is also looking to leverage its solutions and workforce for providing extensive support not only in agency practices but also across various back-office functions. Moving forward, the company has plans to promote digital transformation in the insurance industry through the integration of generative AI and other advanced technologies, ultimately contributing to the efficiency of operations nationwide.

Through this service, Altius Link is committed to creating an environment in which insurance agents and their clients can confidently utilize insurance products, thereby supporting the sustainable growth of the insurance industry as a whole.

About Altius Link Inc.

Altius Link is a joint investment company of KDDI and Mitsui & Co. The firm capitalizes on diverse human resources and group assets to provide comprehensive BPO services encompassing contact centers, back-office solutions, sales support, and IT solutions. By blending high-value operations with cutting-edge technologies like AI and sophisticated data utilization, Altius Link implements Business Transformation (BX), strengthening corporate competitiveness. Guided by the purpose, “To make connections stronger, more beautiful, and more interesting,” the company aims to enrich relationships among people, businesses, and society and contribute to sustainable societal development.

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