AI Citizen Development
2025-10-28 21:39:07

Reduce Internal Inquiries by 24% Through AI Citizen Development Training by Youseful

Revolutionizing Internal Communication with AI



In a recent initiative by Youseful Co., Ltd., a cutting-edge training on AI agents has successfully reduced internal inquiries by 24%. By empowering non-engineers to develop AI-driven internal inquiry bots, organizations are not only enhancing efficiency but also transforming their internal communication landscape.

The Need for Efficient Information Search



Research indicates that employees in Japan spend an average of 65 minutes daily searching for internal information necessary for their tasks. This totals about 260 hours per year, leading to diminished productivity within organizations. Alarmingly, 77% of employees fail to find answers on their own, resulting in escalated inquiries to managers or other departments. This situation doesn't just touch on efficiency; it highlights significant concerns regarding the management of human capital.

Youseful is addressing this pressing issue through its training programs offering AI-powered internal inquiry bots. These bots, resembling Google search capabilities, allow employees to exploit their organization’s accumulated knowledge seamlessly.

The Training Content: Maximizing Learning with Copilot Agent Training



The Copilot agent training provided by Youseful aims to equip non-engineers with skills to construct and operate AI agents independently. The recent seminar showcased Microsoft’s intuitive AI tools, including Copilot Studio, Copilot Studio Lite, and SharePoint Agents. Participants witnessed a live demonstration that illustrated how these tools could be effectively utilized to create internal bots, thus facilitating improved workflow.

During the session, real-time Q&A ensured attendees received personalized responses, and comprehensive support resources like post-training construction guides were emphasized. Feedback from participants indicates that over 95% rated their experience positively across satisfaction, instructor quality, and utility, confirming the program's effectiveness.

Attendee Feedback Samples:


  • - A human resource representative from a major automobile manufacturer found the session highly educational, especially as a beginner to AI agents.
  • - A DX promoter from a leading precision machinery company appreciated the detailed responses during the Q&A.
  • - A manager from a prominent real estate firm expressed intent to propose further Copilot training within their organization.

Implementation Outcomes: AI Agents Enhancing Work Efficiency



Organizations leading in digital transformation have already begun using AI-driven internal inquiry bots. In one instance, a major food manufacturer trained an AI on thousands of past inquiries, achieving a remarkable 55% accuracy in answer retrieval. This change resulted in a noteworthy 24% reduction in workload for the IT department. Moreover, new employees benefit from rapid onboarding, as the AI serves as a teaching assistant, guiding them through inquiries.

As highlighted by Microsoft, integrating AI agents not only reduces operational time but also standardizes training processes across organizations.

Future Directions: Empowering Companies with On-Site DX



Youseful is determined to continue its support for enterprise DX through robust training programs tailored for a variety of corporate needs. Beyond the Copilot agent training, the company plans to provide sessions focused on foundational AI principles and advanced applications, contributing to a pervasive culture of digital improvement. By leveraging AI technology, Youseful aims to enhance productivity across Japan's corporate landscape.

For more information about Youseful's offerings, including detailed training curricula and pricing plans, please visit their official website.

Additionally, Youseful offers case studies showcasing successful implementations across diverse industries, illustrating the tangible benefits of their training programs, which can be accessed via free downloadable resources.


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Topics Consumer Products & Retail)

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