#United States #Chicago #Ziegler Fund #LeadingAge CAST #CTO Hotline

Ziegler Link-age Funds and LeadingAge CAST Release Inaugural CTO Hotline Report

On September 29, 2025, Ziegler Link-age Funds and LeadingAge CAST jointly introduced the inaugural CTO Hotline report. This report explores the increasing role technology plays in the not-for-profit senior living and care sector, shedding light on how organizations are currently using technology and their plans for future adoption.

In a landscape where the intersection of aging and technology becomes increasingly significant, Ziegler Link-age Funds aims for innovation that directly benefits older adults and those in post-acute care. According to Katie Schmitz, Managing Partner of Ziegler Link-age Funds, there is a notable lack of concrete data regarding technology adoption within this sector. The creation of the CTO Hotline was a strategic move to fill this data void and provide benchmarks alongside valuable insights to enhance decision-making.

Jenny Poth, the Senior Vice President at Ziegler and lead author of the study, emphasized that the data aggregates crucial information that will empower operators to better support their partners. With insights gathered from over 100 industry professionals, the report encapsulates vital topics such as:

• - Specific technology vendor usage
• - Cybersecurity preparedness
• - Strategies for technology planning and adoption

Key findings from the CTO Hotline report highlighted the following:

• - Strategic Priority: Technology adoption is recognized as a strategic priority for operators in the not-for-profit senior living sector, showing a shift in how care providers view operational improvements.
• - Operational Efficiency: The adoption of new technologies primarily aims to enhance operational efficiency while also addressing the social and healthcare needs of residents, which reflects a growing awareness of the complex demands faced by this demographic.
• - Resource Constraints: Despite the enthusiasm for technology, the uptake is often limited by constraints in staff availability, funding, and time, leading to a cautionary approach toward new implementations.
• - ROI Tracking: Operators frequently do not methodically track the return on investment (ROI) from new technology initiatives, indicating a gap in measurement practices that could inform future technology investments.
• - AI Potential: While there is significant enthusiasm for the potential of artificial intelligence (AI) in enhancing care delivery, many operators currently lack the resources needed to effectively deploy such technologies.
• - Market Fragmentation: Decision-making regarding technology is further complicated by the fragmented nature of the market, suggesting a need for clearer guidance and alignment among vendors and providers.

The launch of the CTO Hotline is a commendable endeavor that aims to bridge knowledge gaps, providing much-needed insights in a sector that often lacks consistent data. Stakeholders are encouraged to download the CTO Hotline report to dive deeper into these critical industry trends. This valuable resource promises to support operators in refining their technology strategies, thereby advancing their organizational missions and ultimately enhancing care delivery.

In conclusion, Ziegler Link-age Funds continues its commitment to empowering not-for-profit senior living organizations through insightful research and partnerships that aim to foster innovation. For additional information about Ziegler and their services, visit their official website at www.ziegler.com. The ongoing transformation of technology in senior care highlights an important journey toward improving the quality of life for older adults, and this report is a significant step in that direction.