#Japan #AI Solutions #Minato #Customer Harassment #IVRy

IVRy Launches Groundbreaking Package Against Customer Harassment

In response to the escalating issue of customer harassment, IVRy, headquartered in Minato, Tokyo, has announced the launch of a new plan titled "IVRy Customer Harassment Support Package" effective July 22, 2025. This initiative is designed to aid companies in dealing with an increasing number of unreasonable demands and verbal abuse from customers and clients.

Understanding the Growing Challenge of Customer Harassment

Customer harassment (or "Kasuhara") has become a serious social issue, with numerous municipalities drafting regulations to combat it. Notably, the "Tokyo Customer Harassment Prevention Ordinance" will take effect in April 2025. In line with these efforts, the Tokyo government has introduced a subsidy program offering up to 400,000 yen to assist eligible companies in addressing harassment issues, with applications opening on June 30, 2025.

However, many companies still struggle to implement effective harassment prevention strategies. Recent surveys have highlighted alarming statistics, revealing that over 70% of companies have yet to establish a robust response to harassment complaints, often due to confusion over where to begin or financial constraints. Recognizing this gap, IVRy has received numerous inquiries regarding whether its services could facilitate harassment prevention—demonstrating the urgent demand for effective solutions.

How IVRy Can Help: Key Features of the New Package

The challenges posed by customer harassment are multifaceted, particularly during phone interactions. IVRy’s technological offerings address these challenges head-on. Here’s a look at some of the key features included in the IVRy Customer Harassment Support Package:

• - AI Phone Handling Service: This feature allows an AI to manage initial customer responses, significantly reducing the mental strain on employees by minimizing their exposure to abusive language.

• - Voice Recording, Transcription, and AI Summarization: All phone interactions are recorded and transcribed automatically. This ensures that response history is easily accessible and shared among relevant staff, lightening the overall workload.

• - Objective Evidence Collection: The recording and transcription feature serves as an unbiased record to support objective discussions and decisions, mitigating misunderstandings based on differing recollections of events.

• - Blacklist Functionality: Organizations can set up a blacklist to automatically block calls from frequently abusive numbers, protecting employees from further harassment.

• - AI Analytics Dashboard: This tool analyzes call data for prevalent language and emotional trends, enabling companies to visualize harassment patterns and develop preventative strategies.

For further insights on successful implementations of IVRy in combating customer harassment, visit IVRy Case Studies.

Overview of the "IVRy Customer Harassment Support Package"

To equip businesses of varying sizes and needs with effective harassment response tools, IVRy has developed two distinct plans within the package:

Standard Plan: Priced at 144,936 yen annually (tax included), this plan encompasses features like up to 15 response menus, six-month call history retention, customizable response rules, and more.

Advanced Plan: At 276,936 yen annually (tax included), this option includes all features from the Standard Plan plus advanced analytics tools and comprehensive AI capabilities, providing deeper insights for proactive management of customer interactions.

For inquiries regarding service utilization, please contact us at 050-3116-3628 or via the inquiry form.

CEO Insights: The Importance of Addressing Customer Harassment

With a growing number of businesses facing unreasonable demands from customers, IVRy’s CEO, Ryoja Okunishi, states, “The distress caused by harassment is a societal issue we cannot afford to ignore. Our technology aims to create an environment where individuals can thrive without the burden of aggressive customer interactions.” He emphasizes how automated initial responses and objective fact-based tools can safeguard employees, enhancing overall company health and communication.

As various municipalities, including Tokyo, work to promote harassment prevention measures, IVRy aspires to accelerate this movement with technology-driven solutions. The company hopes that the new package will be an essential resource in fostering a workplace where everyone can perform without fear of harassment.

For more information, visit IVRy's Corporate Page.

About IVRy

IVRy is a conversational AI SaaS platform available from just 2,980 yen monthly, designed to empower businesses with automated telephony features. The platform supports numerous industries, with over 35,000 accounts established across Japan as of June 2025. With a focus on enhancing communication and operational efficiency, IVRy aims to address issues such as customer harassment and workforce shortages. To learn more about their services, visit IVRy's Official Website.