Centra Credit Union Transforms Operations and Cuts Network Costs by 30% with Advanced SD-WAN Technology

Centra Credit Union's Remarkable Transformation with SD-WAN

In an ambitious move to enhance operational efficiency and reduce costs, Centra Credit Union has partnered with C1, a leading global technology solution provider. This collaboration has led to a remarkable transformation, including a significant 30% reduction in network costs through the implementation of advanced SD-WAN technology and transitioning to Microsoft Teams Phone as their chosen cloud PBX platform.

Addressing Infrastructure Challenges

Centra Credit Union, which operates multiple branches in Indiana and beyond, faced significant challenges due to its aging infrastructure. The on-premises systems were no longer effective in supporting the organization’s strategic goals. According to Brent Parks, the Senior Vice President of Technology at Centra, the existing Cisco phone system coupled with outdated MPLS circuits posed a substantial financial burden.

To navigate these challenges, Centra consulted with C1, recognizing the need to simplify and modernize its operational framework. Through careful planning and execution, they initiated a migration to SD-WAN technology, facilitating a seamless integration of their network infrastructure, while also moving towards a cloud-based communication system.

The Impact of SD-WAN and Microsoft Teams Phone

Implementing the SD-WAN solution allowed for intelligent traffic routing which alleviated reliance on costly MPLS circuits. This upgrade dramatically improved network performance and minimized downtime across Centra's 30 locations. In addition, the deployment of Microsoft Teams as a cloud-based calling solution transformed internal collaboration, enhancing communication efficiency within the organization.

Parks elaborated on the positive outcomes, stating that, "Moving to SD-WAN and Microsoft Teams simplified our environment dramatically. The adoption process was straightforward, and the collaboration benefits have been extraordinary. The results have been overwhelmingly positive." With employees quickly embracing these changes, Centra Credit Union has successfully fostered a more dynamic and communicative workplace.

The improvements experienced at Centra have not just been operational but also financial. The SD-WAN upgrade minimized network maintenance efforts and redirected the IT team’s focus towards strategic projects with greater impact. Additionally, the projected return on investment (ROI) from Microsoft Teams deployment was realized within just two years, corroborating the value embedded in these advanced cloud-based solutions.

Enhanced Security Measures

Moreover, cybersecurity remains a top priority for Centra Credit Union. C1’s expertise in this area has played an indispensable role in securing Centra’s critical systems and safeguarding member data. Parks remarked, "We rely on C1 for nearly every security product we use. Their unbiased recommendations and proactive approach ensure that we stay ahead of potential threats."

Future Outlook

Centra Credit Union stands as a paradigm of forward-thinking leadership in the financial sector. By opting for innovative solutions like SD-WAN and cloud communication, they demonstrate a strong commitment to delivering higher quality services to their members. Elliot Olschwang, Chief Services Officer at C1, commended Centra's strategic initiatives, highlighting their dedication to leveraging modern technology for business excellence.

With the successful execution of such innovative technologies, Centra Credit Union not only enhances operational efficiency but also positions itself as a robust financial institution poised for future growth.

As Centra continues to adapt to the ever-evolving technology landscape, it sets a precedent for other organizations in its industry, showing that embracing change can yield substantial rewards. As they move forward, members can expect an elevated banking experience powered by cutting-edge technology and a firm commitment to operational excellence.

For more information about Centra Credit Union and their services, visit their website at www.centra.org. For insights into the technology solutions provided by C1, go to oneC1.com.