#Japan #Shinjuku, Tokyo #Flex Group #Rental Insurance #Short-Term Insurance

Flex Group Reaches 350,000 Rental Insurance Contracts

Flex Small Amount Short-Term Insurance Co., a subsidiary of Flex Group, has announced a significant milestone by achieving 350,000 held contracts for rental insurance aimed at tenants. This achievement comes as a result of diligent efforts over the last 15 years since the introduction of their services in 2010. The company has enjoyed strong support from tenants and has strategically partnered with over 2,500 real estate management firms nationwide, establishing a solid foundation for continued growth.

A Journey of 15 Years to 350,000 Contracts

The journey began in 2010 when Flex Small Amount Short-Term Insurance started providing insurance services for rental occupants. The company has prioritized offering peace of mind to renters while tailoring their operations to assist property management companies effectively. As of December 2025, the number of contracts has steadily increased since the announcement of hitting 300,000 contracts in June 2024, reflecting a consistent upward trend.

Partnership with Real Estate Management Companies

At the core of their business model lies a long-term partnership with real estate management companies. Flex has focused on designing operational frameworks that align closely with the actual business practices of these management firms, enabling sustainable collaborations. Their approach includes:

• - Constructing contract and maintenance schemes tailored to the realities of property management.
• - Implementing supportive structures based on long-term collaboration.
• - Integrating feedback from both management companies and tenants into ongoing improvements.

This focus has fostered stable, long-term relationships with numerous management firms, helping them to streamline processes and enhance services.

Commitments to Customer Satisfaction

Flex has built high tenant trust and impressive retention rates through several initiatives that contribute to customer satisfaction:

• - Swift and meticulous handling of incidents and disbursement of insurance payments.
• - Clear communication regarding coverage details.
• - A support system designed to alleviate tenant anxiety during accidents or incidents.

Each of these efforts plays a crucial role in enhancing customer satisfaction, thereby boosting the stability and growth of their contract base.

Future Initiatives

Looking ahead, Flex Group is committed to further enhancing their services for rental occupants through:

• - Deepening collaboration with property management companies.
• - Ongoing improvements in service quality and support structures.
• - Implementing necessary digital transformations aimed at enhancing operational efficiency.

By consistently working to provide assurance related to housing, Flex Group aims to remain a trusted partner for tenants and property managers alike.

Company Overview

• - Company Name: Flex Small Amount Short-Term Insurance Co.
• - Location: 13th Floor, Nishi-Shinjuku Mitsui Building, 6-24-1 Nishi-Shinjuku, Tokyo, Japan
• - Representative: Kenji Kurisawa, CEO
• - Business Type: Short-term insurance (fire and personal property insurance for renters)
• - Official Website: Flex Insurance

For inquiries regarding this release, please contact:
Flex Group Public Relations Department
Email: [email protected]