#Canada #Montreal #Retail Technology #Frontline Operations #WorkJam

WorkJam's Significant Update for Frontline Operations

WorkJam, a leader in the frontline operations space, has launched a major release aimed at transforming how retailers manage their operations. This update introduces features that empower frontline workers and ensure that the right data reaches those who need it most, incorporating AI more effectively into everyday workflows.

New Features Unveiled

The latest release enhances the user experience with several new tools designed specifically for retailers. Among these is the visual merchandising feature, which allows store teams to ensure compliance with merchandising standards through image annotation directly within the app. This allows managers to oversee and address execution issues in real-time, helping brands maintain consistency across their locations.

In addition to visual merchandising, WorkJam has introduced Custom Widgets. These dashboard elements provide real-time Key Performance Indicators (KPIs) and operational data directly within the app. Instead of requiring employees to navigate complex interfaces or manage multiple data sources, Custom Widgets simplify access to vital information, tailoring the experience based on factors like employee role or location. This means that each employee sees the most relevant data for their situation, aiding in better decision-making.

Another highlight is the refreshed user interface, which improves navigation and content management for both managers and frontline workers. This modernization aims to facilitate easier task assignment and content creation, so all users find what they need quickly.

Enhanced Content Planning and Approval

WorkJam’s new content calendar capabilities give business leaders a comprehensive view of all communications, allowing them to manage internal initiatives seamlessly. With this holistic perspective, they can plan, distribute, and manage various digital assets without overwhelming their teams with generic messaging.

“When managing frontline communications, the volume of content can be staggering,” explained Steven Kramer, CEO and Co-founder of WorkJam. “Our updated platform allows companies to maintain precision and organization, ensuring that every communication maximizes its impact.”

AI Integration

Breaking from traditional methods, WorkJam has embedded AI directly into its workflows. This functionality is designed to proactively trigger actions, enforce procedures, and connect with other systems to resolve issues without delays. Unlike systems where AI is an afterthought, WorkJam ensures its AI capabilities are integral, facilitating compliance and enhancing operational efficiency automatically.

“AI should not just answer questions—it should drive action,” Kramer noted. “WorkJam’s AI is built into the platform itself, ensuring tasks are flagged and completed timely.”

The upcoming ability for agent-to-agent orchestration is expected in early 2026, further allowing organizations to utilize existing AI investments without needing additional tools.

Additional Enhancements

Moreover, the update includes new functionalities such as offline mode for enhanced task completion under limited connectivity, event management tools, insights into communication engagement, and streamlined audit processes. The WorkJam platform solidifies its commitment to security by obtaining certifications for ISO 27001, SOC II Type 2, and HIPAA compliance, illustrating its focus on reliable and secure operations.

A Call for Connection

Kramer emphasizes the interconnected nature of WorkJam’s features, stating, “A unified platform enables capabilities that individual tools cannot provide.” By integrating communications, task management, and AI, WorkJam creates a cohesive operational structure that truly reflects what a complete frontline operations platform should be.

Demonstration of New Capabilities

Retailers eager to explore these innovations can visit WorkJam at Booth 5821 during the NRF 2026 Retail's Big Show, taking place from January 11-13 at the Javits Center in New York City. Attendees will have the opportunity to see how WorkJam is setting new standards for frontline operations in retail environments.

With its developments, WorkJam continues to lead in creating environments where frontline workers can thrive and fulfill their roles more effectively, thereby elevating the overall operational capacity of retail organizations around the globe.

For more information, you can visit WorkJam.com.