#Malaysia #Kuala Lumpur #Frost & Sullivan #Teleperformance

Teleperformance Malaysia Receives Recognition from Frost & Sullivan

Teleperformance, a leader in customer experience management, has recently been awarded the 2025 Malaysian Market Leadership Award by Frost & Sullivan. This accolade emphasizes the firm's commitment to delivering tailored customer-centric solutions that combine advanced technology with human empathy.

Teleperformance's journey in Malaysia began in 2017 with a single operation in Penang, supporting a European gaming client. Since then, the company has grown remarkably, reaching three locations in Penang and two in Kuala Lumpur, fostering a diverse workforce rich in various cultural backgrounds. This multilingual capacity is a significant asset that allows the company to cater to clients in over 25 languages and dialects, ensuring personalized service aligns with diverse client needs.

Frost & Sullivan's evaluation highlighted Teleperformance's strategic growth within Malaysia, where it has established itself as a principal player in the customer experience management sector. The company's focus on developing a robust client portfolio includes partnerships with renowned global brands spanning multiple industries, including automotive, banking, technology, and consumer electronics. This diversity showcases Teleperformance's versatility and ability to deliver bespoke solutions accommodating each client's unique requirements.

As the sole business process outsourcing provider in Penang, Teleperformance has capitalized on its first-mover advantage, building a reputation for excellence in customer experience. The company's extensive suite of services encompasses everything from customer care to technical support, B2B sales, and back-office solutions. They excel in crafting customer journey designs that optimize interactions and foster deep engagement through market intelligence and customer insights.

Frost & Sullivan's senior director, Krishna Baidya, noted that Teleperformance's dual focus on operational scalability and human-centric service has solidified its position as a strategic hub for clients seeking to expand their customer experience capabilities across borders. This commitment to client safety and satisfaction reinforces their standing in the industry, as Teleperformance prioritizes trust in all its operations.

In addition to operational excellence, Teleperformance is leading innovations within customer experience management by integrating cutting-edge technologies like GenAI. This infusion of advanced tech has not only improved operational efficiency but has also established the company as a forward-thinking disruptor in the industry. By blending human empathy with technological innovation, Teleperformance has strengthened its reputation as a trusted business partner, providing long-term value to clients.

The company’s strong commitment to data security and privacy further boosts client confidence, especially in highly regulated sectors. Teleperformance's established track record demonstrates its capability to enhance the customer experience across diverse customer journeys, ultimately driving client satisfaction and growth.

Frost & Sullivan’s annual awards recognize organizations that develop innovative elements in their products, leveraging technology to create value-added features that enhance return on investment for customers. This recognition for Teleperformance in Malaysia highlights its achievements in leadership, technological innovation, and robust customer service.

Overall, Teleperformance's exceptional performance warrants the 2025 Malaysian Market Leadership Award from Frost & Sullivan. Their story is characterized not only by strategic vision and operational excellence but also by an enduring pursuit of innovation and a client-first mentality. As Teleperformance looks to the future, it is well-positioned with a solid foundation and ambitious plans for growth that promise to keep it at the forefront of the customer experience management sector.