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Cognizant and Docusign: A New Era of Customer Support

In an exciting development for businesses worldwide, Cognizant (Nasdaq: CTSH) and Docusign (Nasdaq: DOCU) are deepening their partnership to enhance customer service and facilitate digital transformation efforts. This collaboration marks an important milestone in their ongoing relationship, positioning them to offer more streamlined solutions for agreement management globally.

A Strategic Partnership Expansion

The expanded collaboration builds on the existing 360-degree relationship between Cognizant and Docusign. Under this new multi-year agreement, Cognizant will provide a comprehensive range of support services for Docusign’s platform. This includes essential areas such as eSignature management, billing inquiries, and robust technical support, designed to bolster the overall customer experience.

Key Focus Areas of the Collaboration

As part of this partnership, both companies will concentrate on several strategic initiatives aimed at optimizing customer service and improving operational efficiency:

• - Real-time Customer Assistance: The teams will work diligently to quickly resolve technical issues and answer inquiries from Docusign customers, enhancing overall user satisfaction.
• - Learning and Development Resources: Cognizant is set to develop extensive training materials aimed at helping customers effectively deploy Docusign’s solutions to meet their business goals.
• - Enhanced Back-office Support: The partnership will see a focus on improving service management processes to ensure seamless operations for Docusign customers.
• - Onboarding Consultations: They will collaborate to provide new customers with valuable tips and support for setting up and managing Docusign solutions efficiently.

Insights from Leadership

Kelly Morgan, Chief Customer Officer at Docusign, expressed her enthusiasm regarding the expanded partnership, stating, "Together we have the opportunity to expedite the advancement of our Docusign IAM platform and deliver more intelligent and efficient solutions to our customers. Cognizant's expertise in AI and digital transformation will empower us to continue driving innovation and effectively address the ever-changing demands of our customers."

Anurag Sinha, Senior Vice President and Business Unit Head of Communications, Media and Technology at Cognizant, echoed this sentiment, emphasizing how the collaboration aims to enhance service performance. He noted, "By introducing advanced digital solutions, we are optimizing service delivery and ensuring Docusign's customers receive the support they need."

About Cognizant

Cognizant is a global leader in technology services, dedicated to enabling its clients to modernize their business operations and stay ahead in a rapidly changing environment. By leveraging technology to improve processes and reimagine customer experiences, Cognizant is at the forefront of digital transformation.

For more insights into their offerings, visit Cognizant’s official website.

The new partnership between Cognizant and Docusign not only reflects their shared commitment to innovation but also promises to revolutionize customer support strategies, setting a higher standard for service effectiveness in the digital age. As they work together towards these common goals, the implications for businesses relying on efficient agreement management will be significant, potentially reshaping how customer interactions are handled across sectors.

Conclusion
With Cognizant's and Docusign's expanded partnership, customers can look forward to improved service experience, enhanced operational efficiency, and the potential for innovative solutions tailored to meet the dynamic needs of modern businesses. This collaboration exemplifies how strategic partnerships can lead to transformative improvements in customer service and operational workflows, ensuring that companies remain competitive in an increasingly digital world.