Glance and CloudHesive Join Forces to Enhance Customer Experience in the Cloud

Glance and CloudHesive Partner to Enhance Digital Customer Experiences

In an increasingly digital world, the necessity for engaging and personal customer experiences has never been more critical. Recognizing this essential need, Glance, a pioneer in cobrowse and visual collaboration technologies, has entered into a strategic partnership with CloudHesive, a preeminent AWS Premier Partner renowned for providing secure and scalable cloud solutions. This collaboration, announced on August 6, 2025, aims to integrate Glance's innovative customer engagement tools into CloudHesive's cloud infrastructure, ultimately enhancing the customer experience across contact centers.

Key Benefits of the Glance and CloudHesive Solution

The partnership between Glance and CloudHesive promises a slew of benefits for organizations that deploy CloudHesive's contact center solutions. Here are the standout advantages:

1. Streamlined Interactions: By employing Glance’s industry-leading Guided CX, businesses can remove friction during critical customer interactions, making processes smoother and more efficient.
2. Improved First-Call Resolution: Enhanced engagements lead to fewer follow-up interactions, allowing customers to resolve issues on their first inquiry.
3. Real-Time Guidance: Agents can guide users through intricate processes—such as onboarding or purchasing—ensuring that help is available right at the moment it’s needed.
4. Enhanced Trust and Collaboration: By enabling face-to-face digital interaction in a secure manner, the partnership fosters trust and comfort during customer exchanges.
5. Increased Agent Productivity: With a more personalized interaction approach, agents find greater satisfaction in their roles, contributing to a positive work environment.

This partnership comes at a time when organizations are racing to modernize their digital interfaces and strengthen their customer connectivity. With CloudHesive's stronghold in AWS technology and Glance's dedication to creating genuine human connections, the two companies are set to make an impactful mark in the customer service landscape. Adam Atwood, VP of Strategic Partnerships at Glance, encapsulates this vision perfectly: “CloudHesive provides the infrastructure; Glance adds the high-touch human interaction.” Together, they are ushering brands towards delivering empathetic and effective service experiences at scale.

Addressing Modern Challenges in Customer Engagement

Today, businesses face the daunting challenge of offering gratifying digital experiences while retaining the essential human element. To address this challenge, Glance and CloudHesive's partnership presents an effective solution that businesses can leverage. Powered by Amazon Web Services (AWS), companies will be given the tools to facilitate significant moments during high-stakes customer interactions. Whether it’s concluding a complex sale, assisting with onboarding procedures, or troubleshooting urgent matters, Guided CX makes the shift towards personal service seamless.

The effective application of this technology allows contact centers to resolve queries quickly, ultimately enhancing the customer experience and fostering loyalty. Moreover, since both Glance and CloudHesive are available in the AWS Marketplace, customers utilizing Amazon Connect can easily harness the advantages of this partnership.

Patrick Hannah, CTO of CloudHesive, underscores their commitment to modernizing customer experiences: “Our partnership with Glance empowers contact centers to efficiently resolve issues and build stronger customer relationships, all while being supported by the powerful infrastructure of AWS.”

Hence, businesses poised to accelerate their digital transformation and improve customer satisfaction will find a robust ally in the Glance and CloudHesive partnership. The commitment to innovate and advance customer relationships cannot be overstated, making it an exciting time to explore the benefits they offer.

To delve deeper into these solutions and how to enhance customer experiences in your organization, you can visit Glance and CloudHesive. Unlock the potential of human-centered digital interactions with cutting-edge collaboration tools!