Hokan®️ Implementation Marks a New Era for Toyotsu Insurance Partners

The recent announcement of Hokan®️'s implementation at Toyotsu Insurance Partners signifies a transformative step in the insurance sector. Hokan, a cloud-based insurance agency system developed by Hokan Corporation, aims to unify multiple dispersed customer information systems into a single platform. This integration is expected to enhance operational efficiency and eliminate reliance on individual handling of information.

Objectives of the Hokan®️ System

The primary goal of adopting Hokan®️ is to streamline customer management. By consolidating client data, the agency can visualize its sales processes, making it easier to provide consistent and quality customer service. Furthermore, the system aims to facilitate the sharing of customer feedback across the organization, enabling ongoing service improvements tailored to client needs.

Hokan Corporation's mission is clear: to update and innovate the insurance industry using cutting-edge technology. By promoting the effective use of insurance products, Hokan strives to create a society where everyone can benefit from insurance in a manner that is accurate and appropriate.

Background and Challenges

The recent amendments to the Insurance Business Act, which came into effect on June 1, 2026, have introduced new expectations for customer-centric operations in the insurance realm. Many insurance agencies, including Toyotsu Insurance Partners, face the challenge of adapting their business models to align with these new regulations. This necessitates a fundamental transformation, with a focus on enhancing governance and reassessing sales processes.

Structural Challenges Faced by Toyotsu Insurance Partners

Despite aspirations to elevate the customer experience, Toyotsu Insurance Partners confronts several structural issues:
1. Fragmented Information Systems: Different sales departments utilized various systems, hindering a unified approach to customer data and interaction histories. This fragmentation made it difficult to develop a comprehensive understanding of clients.

2. Analog Management Practices: The management of customer interactions and tasks relied heavily on analog methods, limiting the organization's ability to effectively implement a systematic Plan-Do-Check-Act (PDCA) cycle.

3. Underutilized Data: The lack of a robust data collection infrastructure hindered the ability to formulate strategies responsive to changing customer demands.

To comprehensively address these challenges, Hokan®️ has been selected as the solution, offering a specialized cloud system tailored for the insurance industry that integrates all relevant data from sales activities to customer management seamlessly.

Leadership Remarks on the Project

Masanori Matsubara, IT Promotion Manager at Toyotsu Insurance Partners, emphasized the importance of the Hokan®️ implementation as a crucial component of their digital transformation (DX) strategy. He noted that this initiative is not only about consolidating customer data across departments but also aims to empower decision-making based on dedicated data analysis.

Furthermore, the capability to leverage customer feedback (VoC) organization-wide will bolster continuous improvement in operations and elevate service quality.

On the other hand, Taichi Ishino, Executive Officer at Hokan Corporation, expressed pride in the partnership with Toyotsu Insurance Partners, highlighting the monumental shift towards unifying customer information and standardizing operational processes within the organization. By implementing Hokan®, they collectively envision a future where all departments work in harmony to ensure high-quality customer service.

Overview of Hokan®️

The Hokan®️ customer and contract management service is primarily aimed at insurance agencies, providing a unified platform to manage information from acquisition to maintenance. Since its launch in 2018, it has grown substantially, being implemented in insurance agencies across all 47 prefectures of Japan by 2022. Key features of Hokan®️ include user-friendliness, flexibility in customization, strong support services, and responsiveness to user needs through regular updates. As the demands of the insurance market evolve, particularly with new regulatory requirements, Hokan®️ promises to enhance operational efficiency by streamlining administrative processes.

With a commitment to innovation and progress, Hokan Corporation envisions a future where the insurance industry can apply the latest technologies, facilitating a society where insurance products are accessible and beneficial to all.

For more information, please visit Hokan Introduction Page or Contact Us. Hokan®️ and its logo are trademarks or registered trademarks of Hokan Corporation.

About Hokan Corporation

Hokan Corporation is dedicated to revamping and innovating the insurance industry by providing advanced customer and contract management services through Hokan®️. Utilizing insights gained from extensive experience in the insurance sector, Hokan aims to implement the latest technologies, contributing to a society where everyone can adequately experience the advantages of insurance products.

For additional details, please visit our Corporate Website.