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Introduction to Appian’s Latest Platform Release

On December 3, 2024, Appian (Nasdaq: APPN) made headlines with the announcement of its latest platform release, designed to enhance business process automation using enterprise artificial intelligence (AI). This significant update enables organizations to automate and optimize their business workflows more effectively than ever.

Key Features of the New Release

Among the various enhancements included in this new version, one standout feature is Appian Autoscale, which fundamentally transforms how organizations manage high-volume processes. With the ability to scale operations to handle an incredible six million processes per hour, this functionality marks a tenfold increase over Appian’s previous capabilities. This allows businesses to effectively manage real-time claims validation and continuous transaction monitoring, among other demanding tasks.

Additionally, the improved AI insights allow users to monitor performance dynamically, providing detailed historical data and facilitating the quick resolution of operational issues. Such features ensure smooth workflows even when demand surges.

Real-World Applications: Helia’s Success Story

One notable example of the platform's efficiency is Helia, a leading mortgage insurance provider in Australia. By utilizing Appian’s technology, Helia has automated its claims management process, reducing the average processing time from two days to under ten minutes. This has greatly enhanced the experience for lenders, demonstrating Appian’s significant impact on operational efficiency. Bharat Marwaha, Helia’s Automation Platform Leader, praised the Autoscale feature, asserting that it helped meet all performance and scalability objectives.

AI Compliance and Intelligence Enhancements

The 2024 release also prioritizes security and compliance, with numerous AI features achieving FedRAMP Moderate compliance. This progress allows for broader application of Appian’s AI capabilities across public sector organizations needing to automate complex processes securely.

Moreover, the latest updates introduce AI Skills for simpler document extraction, automatically detecting and consolidating multi-page tables. This minimizes the manual processes that previously slowed down productivity. Once reconciled, future extractions can be automated, significantly boosting overall operational efficiency.

Advancements in AI Copilot Features

Appian's AI Copilot has also seen substantial upgrades, now enabling near-instantaneous responses—up to 40% faster—while supporting a broader range of record types (up to 250). Enhanced data management capabilities ensure swift filtering and real-time updates, offering users a seamless experience.

In terms of analytics, the inclusion of AI Copilot for process insights aids in the rapid creation of business-specific KPIs and summarises insights that can drive meaningful improvements in performance. This robust feature empowers teams to make well-informed, data-driven decisions effectively.

Conclusion: Appian’s Vision for Operational Excellence

Michael Beckley, Appian's CTO and Founder, stated, "As organizations grow, they must rapidly scale operations and transform ideas into actionable strategies to remain competitive." The features introduced in the latest release aim to equip enterprises with the tools necessary for building resilient, adaptable processes that swiftly respond to market changes.

Through effective use of agentic AI and a focus on seamless collaboration between human and digital systems, Appian is setting the stage for maximum operational efficiency and significant returns on investment.

For more information about Appian and their innovative process management solutions, visit appian.com.

About Appian
Appian is a pioneering software company dedicated to orchestrating business processes. With its comprehensive platform, Appian empowers organizations to design, automate, and enhance their essential workflows. Trusted by leading organizations worldwide, Appian stands at the forefront of transformational process change.