AudioCodes Enhances Its Voice CPaaS with Revolutionary AI Agents Features

AudioCodes Unveils New AI Agents Module for Enhanced Voice CPaaS

In a significant move aimed at enhancing customer engagement, AudioCodes, a prominent provider of voice communication solutions, announced the launch of its AI Agents module for the Live Hub platform. This innovative feature allows enterprises to seamlessly integrate and operate large language model (LLM) driven voice bots within their existing customer engagement systems.

Revolutionizing Customer Interaction

The Live Hub is a voice Communications Platform as a Service (CPaaS) that brings together various applications, including Conversational IVR, Voice AI, Agent Assist, and real-time translation, all within a singular, user-friendly cloud interface. The newly launched AI Agents module is designed to streamline and automate customer service interactions, providing businesses with a cutting-edge tool to improve their call-handling capabilities.

With rising costs and increasing customer expectations placing immense strain on contact centers, the introduction of AI Agents is expected to offer substantial advantages in operational efficiency. AudioCodes' latest enhancement facilitates the automation of routine inquiries and enables instant multilingual support, allowing enterprises to scale their operations more effectively while ensuring a consistently high-quality customer experience.

Key Features of AI Agents

1. Optimized Natural Conversations: The AI Agents module harnesses leading third-party LLMs to facilitate conversations that are remarkably human-like, enhancing customer interactions.
2. Increased Accuracy and Compliance: Users can upload relevant documents and knowledge bases to enrich the voice bots' capabilities, ensuring that they can authenticate callers, access records, and execute workflows reliably.
3. Customizable Workflow Orchestration: Businesses can design intricate, multi-step customer journeys by deploying specialized bots and modular workflows, enabling smooth transitions to human agents while maintaining context.

Shabtai Adlersberg, President and CEO of AudioCodes, noted, “Voice AI is becoming a material growth engine for AudioCodes. Live Hub has already demonstrated that enterprises prefer an integrated platform to enhance customer interactions. The launch of AI Agents significantly bolsters that value proposition.” He highlighted the potential for businesses to modernize their customer interaction strategies while safeguarding their initial investments, paving the way for the next wave of growth in the AI-driven voice automation sector.

Broadening Access to AI

The AI Agents module is accessible to both new and existing customers of the Live Hub platform. This move aligns with AudioCodes' mission to empower businesses to leverage Artificial Intelligence in their customer service efforts effectively. With AI Agents, companies can now expect faster resolution times and improved overall satisfaction for their customers.

For more insights into how AudioCodes is revolutionizing voice communications or to explore a demo of the Live Hub and AI Agents, interested parties are encouraged to visit the AudioCodes website or reach out to their representatives. The company also actively engages users through various social media channels, including LinkedIn, X, Facebook, and YouTube, fostering a vibrant community of industry leaders and technology enthusiasts.

About AudioCodes

AudioCodes Ltd. operates on a global scale, delivering various solutions aimed at optimizing unified communications. With a client base that includes 65 Fortune 100 companies, AudioCodes is dedicated to enhancing both customer interaction experiences (CX) and employee experiences (EX) through innovative voice communications and collaboration technologies. The company's extensive offerings provide seamless integration with leading UCaaS and CCaaS platforms like Microsoft Teams, Webex, Zoom, and Genesys, ensuring businesses can enhance productivity and streamline operational processes effectively.

For additional details about AudioCodes and its latest offerings, visit AudioCodes Official Website.