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Bland Launches Norm: A Game-Changer in Voice AI Development

Bland, known for its innovative voice AI platform, has taken a significant step forward in the field of conversational interfaces with the introduction of Norm. This groundbreaking AI assistant is designed to automate the production of voice agents, transforming a traditionally lengthy process into one that can be completed in minutes. For companies looking to streamline their customer interactions, Norm represents a remarkable shift in how voice agents are developed and deployed.

The Challenge of Voice Agent Development

Historically, creating voice agents has been a complex task requiring specialized skills. Unlike their chat-based counterparts, voice agents must navigate the intricacies of spoken language, which includes recognizing speech patterns, tone variations, and handling interruptions—all while ensuring low latency to produce seamless, human-like responses. This technical complexity has often necessitated the involvement of Bland's Forward Deployed Engineers (FDEs) to help businesses implement and manage changes effectively.

Norm: Your Personal FDE

With the launch of Norm, Bland aims to change the scenario. This AI assistant encapsulates the extensive knowledge that the company has amassed over years of working with voice agents. Norm empowers users to generate advanced voice agents through simple natural language prompts. For example, a user might say, "Build me a full scheduling agent and integrate with my Cal.com,” and Norm will handle the rest, creating the structured prompt, defining persona, pathways, and necessary API integrations.

Key Features of Norm

• - Natural-Language Prompts: Users can describe their desired functionalities in everyday language, allowing Norm to take the lead in generating the required components automatically, eliminating the need for complex engineering input.
• - Diff Visibility: Before going live, users have the ability to see and compare changes between the original and updated prompts, enhancing transparency and control.
• - Safe Branching: All modifications are confined to a secure branch, ensuring that any updates undergo thorough review and validation before being deployed live.
• - Easy API Integrations: Norm allows users to incorporate external data sources or functions during the conversation flow, which can be tested before activation.
• - File Upload Capabilities: Users can upload files or link existing knowledge bases, enabling Norm to reference this information when creating or altering pathways.
• - 24/7 Availability: Norm acts as an on-demand personal FDE, enabling technical teams to create or modify voice agents whenever they need, without waiting for support.

Speeding Up Development

One of the most significant advantages of Norm is its ability to build new voice agents in mere minutes, with changes ready for production in days rather than weeks. This swift process doesn't compromise the agent's functionality or safety, providing businesses with increased flexibility and faster time-to-market.

Isaiah Granet, CEO of Bland, noted, "We've invested years in understanding what makes a voice agent proficient in a production environment. Norm embodies that expertise in a user-friendly tool. It lets you describe your idea, and it materializes a working voice agent for you."

Norm Now Available

Norm is accessible now on the Bland platform at standard pricing, ready to revolutionize the voice agent development process. As Bland continues to expand its offerings, customers can look forward to automating more aspects of their operations through this innovative tool.

In a world where customer interactions increasingly rely on voice technology, Bland’s Norm is poised to lead the charge in simplifying voice agent development, making the power of AI more accessible to every technical team.

For businesses aiming to enhance their customer experience with voice AI, Norm may very well be the key to unlocking a new era of interaction and efficiency.

About Bland

Bland is a voice AI platform committed to deploying production-grade conversational agents across various channels, including phone, SMS, and chat. With a strong client base of over 250 enterprises and millions of interactions handled, Bland is dedicated to transforming customer engagement through intelligent automation. To learn more about this platform, please visit Bland's website.