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D&M Leasing: 50 Years of Exceptional Service in Auto Leasing

Celebrating a Milestone
In a remarkable journey that began in 1976, D&M Leasing is commemorating its 50th anniversary as the largest consumer car leasing company in the United States. Headquartered in Fort Worth, Texas, this pioneering institution has consistently transformed how consumers lease vehicles by focusing on a customer-first approach. Over the years, D&M has helped countless individuals and families secure both new and pre-owned vehicles with ease and confidence.

A Legacy of Awards
As D&M Leasing reaches this significant milestone, it also celebrates a substantial industry achievement: being acknowledged as the Cars.com United States Leasing Company of the Year for an unprecedented 12 consecutive years. This honor is derived solely from verified customer reviews, indicating the high level of satisfaction and trust among those who have chosen D&M for their leasing needs. With nearly 30 million shoppers visiting the platform each month, this accolade speaks volumes about D&M's reputation and quality of service.

Customer-Centric Philosophy
Kelly Strausser, COO of D&M Leasing, emphasized the importance of trust cultivated through years of service. “We’re grateful to have built a community of customers who trust us with one of the biggest financial decisions in their lives,” said Strausser. The company’s white-glove approach to customer service has created a standard of excellence that they strive to enhance every year.

D&M Leasing sets itself apart from traditional dealerships with a process designed to minimize stress and confusion often associated with car leasing. Instead of customers negotiating on the lot, D&M's consultants work closely with them to source vehicles, handle trade-ins, negotiate terms on their behalf, and ensure a smooth delivery experience. This thoughtful model has evolved over five decades to prioritize the customer experience, making it easier for individuals to navigate their automotive options.

Established Trust
A striking statistic highlights D&M Leasing's impact: more than 75% of their business stems from repeat customers and referrals. The average tenure of D&M's staff exceeds a decade, a testament to the strong relationships established with customers. In an automotive industry that witnesses turnover rates averaging 60%, D&M’s stability and continuity are invaluable assets.

Strausser commented on the fast-evolving automotive landscape over the past half-century, acknowledging that while many things have changed, the core of D&M Leasing remains rooted in fostering relationships built on trust. Their aim is to continue delivering the high level of service that brings customers back year after year.

Looking Ahead
As D&M Leasing’s legacy of success continues, the company is committed to adapting and growing alongside changing market conditions while never losing sight of what has brought them this far: exceptional customer service. The journey forward is clear: keep refining their processes, expanding their services, and ensuring every customer feels valued and understood.

About D&M Leasing
Founded by two automobile dealers in the Dallas area, D&M Leasing has grown to become America's largest consumer car leasing company. Their concierge-style service not only simplifies the vehicle shopping experience but also reflects a commitment to serving communities across North Texas, Greater Houston, and Austin. To learn more, visit dmleasing.com.

For inquiries related to this celebration or for more information, please contact Emily Shaver Roark at Hoegger Communication at [email protected] or call (940) 692-7999.