DXC Technology Transforms Customer Service Systems for Telenor Sweden
DXC Technology, a prominent player in enterprise technology and innovation, has recently forged a relationship with Telenor Sweden, one of the major telecommunications providers in the Nordic region. This collaboration aims to modernize Telenor's customer service operations and enhance the company's overall technological landscape. The project is building upon their longstanding partnership, with DXC completing a significant cloud migration for Telenor's customer service, which will also include ongoing application modernization efforts.
Recognizing the pressing need to meet digital demands, Telenor sought a partner with extensive experience in the telecommunications field capable of modernizing legacy systems, enhancing customer interactions, and establishing a scalable technological infrastructure. In response, DXC has successfully migrated Telenor's voice and chat channels for private and small business customers to a contemporary, cloud-based contact center platform. This upgraded system is capable of supporting more than 500 specialists at the same time and can process over 300,000 customer calls each month.
The scope of this initiative included integrating dozens of back-office systems and developing advanced call workflows to ensure seamless operational rollouts. This modern infrastructure not only upgrades Telenor's customer service capabilities but also forms a robust groundwork for future operations.
In addition to the cloud migration, DXC is providing application services and development support for Telenor’s customer service applications. The objective is to minimize operational complexity, optimize processes, and reduce time-to-market for new solutions. This strategic enhancement is crucial for paving the way for future artificial intelligence capabilities that Telenor plans to integrate into its systems.
Peter Skarendal, the managing director of DXC Sweden, noted, "This is more than just a contact center upgrade. We are also modernizing the underlying applications. This approach gives Telenor the freedom to further evolve its customer service and incorporate AI as use cases mature.”
Established as a leader in deriving value from cutting-edge technology, DXC Technology supports enterprises globally in navigating the complexities of digital transformation. The company actively assists organizations in leveraging artificial intelligence to yield results swiftly in an era characterized by exponential change. With a deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC operates and secures some of the world's most intricate technological environments. For further information, visit dxc.com.
Communications regarding the partnership can be directed to Ashley Houk-Temple at [email protected].
Recognizing the pressing need to meet digital demands, Telenor sought a partner with extensive experience in the telecommunications field capable of modernizing legacy systems, enhancing customer interactions, and establishing a scalable technological infrastructure. In response, DXC has successfully migrated Telenor's voice and chat channels for private and small business customers to a contemporary, cloud-based contact center platform. This upgraded system is capable of supporting more than 500 specialists at the same time and can process over 300,000 customer calls each month.
The scope of this initiative included integrating dozens of back-office systems and developing advanced call workflows to ensure seamless operational rollouts. This modern infrastructure not only upgrades Telenor's customer service capabilities but also forms a robust groundwork for future operations.
In addition to the cloud migration, DXC is providing application services and development support for Telenor’s customer service applications. The objective is to minimize operational complexity, optimize processes, and reduce time-to-market for new solutions. This strategic enhancement is crucial for paving the way for future artificial intelligence capabilities that Telenor plans to integrate into its systems.
Peter Skarendal, the managing director of DXC Sweden, noted, "This is more than just a contact center upgrade. We are also modernizing the underlying applications. This approach gives Telenor the freedom to further evolve its customer service and incorporate AI as use cases mature.”
Established as a leader in deriving value from cutting-edge technology, DXC Technology supports enterprises globally in navigating the complexities of digital transformation. The company actively assists organizations in leveraging artificial intelligence to yield results swiftly in an era characterized by exponential change. With a deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC operates and secures some of the world's most intricate technological environments. For further information, visit dxc.com.
Communications regarding the partnership can be directed to Ashley Houk-Temple at [email protected].
Topics Telecommunications）
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