Strengthening Customer Harassment Prevention Courses: A Step Towards Compliance

In response to the rising problem of customer harassment in recent years, the company Manebi, headquartered in Shinjuku, Tokyo, has committed to enhancing its educational platform, called "Manebi e-Learning." As of December 2025, they will be launching a new course focused specifically on customer harassment prevention, in anticipation of upcoming legislation set to be implemented by 2026.

Customer harassment, as defined, includes inappropriate and disruptive behavior from clients, resulting in a significant social issue. The Ministry of Health, Labour and Welfare has proposed a new law that mandates companies to implement preventative measures against customer harassment. This move ensures that organizations will need to establish a structured response to such issues to comply with legal requirements.

Many companies grapple with understanding what specific measures to implement in response to this newfound obligation, and training for their staff has often lagged. Recognizing this critical preparation period before the law's enactment, Manebi has developed practical video training materials to assist businesses in establishing their necessary frameworks proactively.

Highlights of the Customer Harassment Prevention Course

This comprehensive course covers a range of topics necessary for compliance with the upcoming legislative changes, including:
1. Basic Knowledge of Laws and Definitions
The course provides detailed insights into the definitions and types of customer harassment, alongside an overview of the recently established prevention ordinances. It emphasizes the importance of understanding societal concerns and compliance requirements, ensuring that companies are equipped with the necessary foundational knowledge.

2. Clear Judgement Standards through Real Examples
Utilizing real-world cases that have arisen in various business contexts, learners will develop a clear understanding of what constitutes harassment and how to navigate these scenarios effectively. This component of the course nurtures the ability to discern nuanced situations, fostering precise decision-making skills among employees.

3. Organizational Response and Employee Protection
The training teaches firms how to respond firmly to unreasonable demands, emphasizing the significance of protecting employees while reinforcing psychological safety and risk management within the organization.

No Additional Costs for Current Manebi e-Learning Clients

To facilitate compliance and promote a safe working environment, this new content will be made available at no additional charge to all organizations currently contracted with Manebi e-Learning. Companies can thereby align their employee training efforts and culture with the forthcoming legal mandates, ensuring readiness prior to the law's implementation.

Timely Action is Crucial

With the deadline for compliance approaching in 2026, now is the time for businesses to take proactive measures. Organizations are encouraged to review the new course materials promptly to ensure they are equipped to handle customer harassment effectively.

Download Information

For more information, companies can download resources related to Manebi’s e-learning services through this link.

CEO’s Comment

Tomoya Tajima, the CEO of Manebi, remarked, "The government's move to enforce customer harassment prevention regulations by 2026 is a significant step towards safeguarding employees. While we await the formal legislation, there are employees suffering from harassment regularly in the workplace. We decided to provide this course free of charge to empower organizations to act now. It is crucial not to wait for regulations to protect our team members' mental well-being. Manebi, as a Heart-Tech Company, is committed to supporting companies in fostering an environment where everyone can thrive and express themselves freely."

About Manebi e-Learning

Manebi e-Learning is a cloud-based learning platform that aims to strengthen organizations through education. With over 6,900 companies and approximately 23 million annual users, it boasts one of the largest e-learning content catalogs in Japan, including over 8,000 materials ranging from compliance, harassment prevention, to up-skilling and career autonomy support. Leveraging AI for learning design and operational assistance, along with continuous support from a dedicated customer success team, Manebi ensures seamless training implementation and adherence to compliance standards.

Company Overview

- Name: Manebi, Inc.
- CEO: Tomoya Tajima
- Location: 2-6-1 Nishi-Shinjuku, Shinjuku, Tokyo 18F
- Business Services: Manebi talent development platform, specialized e-learning modules for different industries, including temporary staffing, security, and construction.
- Website: manebi.co.jp