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Cognizant's Expanded Salesforce Partnership

Cognizant, a global leader in business technology, has significantly boosted its collaboration with Salesforce by launching an innovative suite of services designed for enhancing customer and operations transformation. The newly introduced offerings cater specifically to Salesforce's Agentforce, a digital labor platform that merges autonomous AI agents with human expertise, aimed at revolutionizing workforce efficiencies across various sectors.

The Future of Work with AI Agents

As businesses aspire to transition towards a more AI-driven workforce, Cognizant's offerings emphasize the integration of intelligent agents within daily operations. These advancements not only enhance productivity and responsiveness but also ensure scalable impact tailored to industry-specific demands. Uday Kotla, the Global Head of Cognizant's Customer Experience (CX) CRM Practice, proclaimed, "We are entering an era where autonomous agents are fundamentally reshaping how work gets done."

The latest features of Agentforce empower enterprises to integrate autonomous AI agents into the intricacies of their workflows. By providing access to a marketplace through AgentExchange, clients now benefit from a wide range of partner-developed actions, templates, and model context servers. This comprehensive setup allows for accelerated development and deployment of AI agents while maintaining critical governance and security protocols.

Cognizant's Role and Achievements

Cognizant not only stands as a launch partner for Agentforce but is also deeply involved in Salesforce's Partner Advisory Boards across different regions. Impressively, about 60% of Cognizant’s Salesforce practice holds certifications in AI specializations, with 15% designated as Agentforce Specialists. Recognized as Salesforce's first AI Partner of the Year in 2024, Cognizant has successfully delivered generative AI solutions that have set the foundation for scalable enterprise deployments. For instance, one retail client reported a striking 52% reduction in annual case cycle times, showcasing the tangible benefits of these advancements.

Cognizant has been instrumental in reshaping client operations by embedding AI agents seamlessly into digital workflows. The company has set its sights on implementing Agentforce for over 25 clients spanning diverse industries, including life sciences, healthcare, banking, and manufacturing. Specific use cases are already under development:

• - In the life sciences sector, agents focus on customer success and product launches.
• - For healthcare, proactive patient care agents enhance engagement and support services.
• - In the retail space, personalized service and loyalty optimization agents are being deployed.
• - Banking and insurance utilize AI assistants for financial advisement and sales coaching needs.
• - Lastly, the manufacturing sector gains agents for warranty management and order oversight.

Implementing Flexible AI Solutions

Recognizing the need for adaptable automation frameworks, Cognizant complements the Salesforce Business Process Outsourcing (BPO) program, offering clients tailored pathways to AI-enabled operations. This comprehensive solution acts as a single entry point for all software, licensing, and service requirements, fostering dynamic license adjustments and minimizing unnecessary expenditures.

Furthermore, Cognizant has developed integrations with critical enterprise systems like TriZetto and Google Agentspace, enhancing functionalities for use cases related to ESG tracking and compliance analytics.

Another significant advancement is Cognizant's Neuro® AI Multi-Agent accelerator, which facilitates rapid integration with a variety of APIs, allowing domain experts to prototype and construct robust agent networks. This capability ensures that companies can expedite their routes to market and enhance revenue growth.Apply

Looking Forward

Cognizant's global sales teams are already harnessing the potential of Agentforce-powered agents in their operations, with plans for additional agents to be rolled out by 2025. These innovative agents, including functions like Data Hygiene and Concierge services, are engineered to streamline various seller tasks through real-time CRM connectivity.

For those keen on exploring more about Cognizant's latest endeavors with Salesforce, detailed information is available on the Cognizant Salesforce partner page and AppExchange. Cognizant continues to demonstrate its commitment to transforming the future of work, unlocking the synergy between human talent and AI capabilities to drive remarkable outcomes across industries.

About Cognizant

Cognizant (Nasdaq-100 CTSH) is dedicated to engineering modern businesses, assisting clients in technology modernization, process reimagining, and transformative experiences. To learn more, visit Cognizant's official website.

Source: Cognizant Technology Solutions
Release Date: June 25, 2025