#Japan #Osaka #LTS #Kansai Airport #Shared Services

LTS and Kansai Airport: A New Era of Shared Services

In a significant advancement for the Kansai Airport Company (KAP), the Shared Service Center, supported by the consulting firm LTS, is set to commence operations on July 1, 2023. This initiative marks a pivotal step in KAP's ongoing transformation and digital transformation (DX) efforts aimed at enhancing convenience and experience for users while boosting corporate value.

KAP has embarked on a mission to revolutionize operations across its entire group, with LTS playing a critical role in this journey. The partnership began with a collaborative project launched in April 2024, focusing on the aggregation of indirect operations. The shared service model is designed to streamline the administrative functions, including general affairs, human resources, legal services, and public relations, across eight group companies, thereby driving efficiency and reducing costs.

The significance of the Shared Service Center cannot be overstated. By consolidating essential services, KAP aims to improve quality and operational efficiency. LTS will continue its involvement by nurturing business analysis talent and ensuring the retention of knowledge pivotal to successful operational changes essential for advancing KAP's DX initiatives.

The journey of Kansai Airport as the first fully privatized airport in Japan has been marked by strategic digital transformations. KAP is fully committed to digital utilization across various domains, including customer experience and enterprise solutions, with LTS working closely alongside them. Their collaborative efforts are designed to create a smoother operational model that not only aligns with global best practices but also elevates customer experience.

Change Through Innovation

KAP’s shared service project signifies a broader vision where technology and innovation intersect with traditional airport operations. By embracing digital transformation, KAP aims to not only enhance its operational efficiencies but also elevate the overall passenger experience, which is crucial in today's competitive aviation landscape.

As KAP continues on its path of transformation, the role of LTS remains vital. The consulting firm’s expertise in business assessments, process revisions, and project planning has laid a solid foundation for the shared service initiative. Ongoing support from LTS aims to cultivate a culture of operational excellence within KAP, emphasizing the importance of adaptability and continuous improvement.

Supporting Insights

To understand the broader impacts and success of this transformation, insights and experiences from KAP's executives—particularly insights from Satoshi Katahira, the Executive Officer in charge of governance—provide valuable perspectives. KAP’s initiatives have been chronicled through various case studies, showcasing not only their advancements but also the lessons learned along the way.

The partnership between LTS and KAP is a testament to the power of collaboration in driving meaningful change in large organizations. For stakeholders at KAP and the airport community at large, the launch of the Shared Service Center represents a commitment to modernization, efficiency, and enhanced passenger experience in the age of digital transformation.

Conclusion

As more airports and companies seek to innovate and adapt in the face of rapid technological advancements, the lessons from LTS and KAP's partnership will undoubtedly serve as a guiding framework. The future of aviation hinges on a commitment to embracing change, and through this collaboration, Kansai Airport sets an inspiring example for others to follow.