#Japan #Tokyo #Customer Service #AI Strategies #Gen-AX

Unveiling Gen-AX's AI Agent Strategy Seminar

On December 18, 2025, Gen-AX Inc. will host a vital seminar titled Gen-AX's AI Agent Strategy, featuring Shota Suzuki, their Evangelist from the Sales Headquarters. This event will explore the forefront of AI implementation in customer inquiries, addressing pressing challenges faced in the industry today.

Seminar Overview

Event Details

• - Date: Thursday, December 18, 2025
• - Time: 10:00 AM - 12:00 PM
• - Location: SSK Seminar Room, 4F, ZaimaX Nishi-Shinbashi Building, 2-6-2 Nishi-Shinbashi, Minato-ku, Tokyo
• - Attendance Options:

- In-Person: Join us at the seminar room.
- Live Stream: Watch via Zoom Webinar.
- Archive Access: Available for viewing at your convenience for two weeks post-event.

This seminar serves as a platform for sharing insights on multiple challenges facing customer service today, particularly amid declining populations and increasing inquiry volumes.

Key Discussion Points

1. Introduction
2. SoftBank's Vision for AI Development
3. Current State of AI Utilization: An overview of initiatives by various companies.
4. Why AI for Customer Inquiries Now?: Unpacking the unique challenges this sector faces.
5. Gen-AX's Approach to Solutions: Sharing success stories from AI implementation and tips for effective deployment.
6. The Future of Customer Experience (CX): Insights into evolving customer interaction models.
7. Q&A Session: An opportunity for networking and discussion.

Importance of AI in Customer Service

As we navigate through a landscape where technology and customer expectations are rapidly evolving, the need for AI solutions in customer service becomes paramount. Traditional customer service often struggles with inconsistencies, knowledge gaps, and the burden of training new personnel. This seminar will highlight how Gen-AX, a 100% subsidiary of SoftBank, has harnessed AI to tackle these dilemmas effectively.

The Role of Gen-AX Products

Gen-AX will present its innovative products, such as X-Boost, designed to enhance inquiry efficiency, and X-Ghost, a self-thinking voice AI solution. The aim is to clarify how these tools can reshape customer service dynamics through enhanced understanding and responsiveness.

Challenges and Opportunities

Understanding the explicit knowledge and real-time requirements of customer interactions is crucial. While the integration of generative AI offers solutions, it is accompanied by its own set of complexities. Gen-AX is at the forefront of developing systems that align with these needs while driving customer satisfaction.

Networking and Collaboration Opportunities

The seminar will not only feature presentations but also facilitate networking among attendees. This exchange of ideas and experiences will foster collaboration within the industry, encouraging growth and innovation.

Conclusion

The upcoming seminar by Gen-AX promises to deliver critical insights into the utilization of AI in customer service, showcasing how businesses can effectively tackle modern challenges through technology. Mark your calendar for December 18, 2025, and prepare to explore the potential of AI in transforming customer interactions.

For more information, please visit SSK's Official Website or contact:

• - Email: [email protected]
• - Phone: 03-5532-8850
• - Fax: 03-5532-8851

About SSK

Founded on December 6, 1996, SSK specializes in providing business seminars to corporate clients, hosting approximately 500 events each year. The institute aims to offer high-level strategic, marketing, and technology information to help businesses thrive in a dynamic environment.