#Japan #AI Technology #Minato #Media4u #TeleForce

Major Update for TeleForce: AI-Powered IVR

Media4u, a wholly-owned subsidiary of Fabrica Holdings based in Minato, Tokyo, has announced substantial enhancements to its cloud-based IVR (Interactive Voice Response) system, TeleForce. This upgrade incorporates 25 new features and improvements powered by AI technology, aiming to significantly boost call center efficiency and customer service operations.

Enhanced Features with AI Integration

The latest update introduces key features that merge automation with artificial intelligence. Notable advancements include:

• - Emotion Analysis through Generative AI: TeleForce is now equipped with the capability to automatically analyze the emotions conveyed during calls and voicemail messages. This assessment categorizes calls into five emotional states: joy, anger, sadness, neutrality, and energy, accompanied by an overall score that visualizes interaction quality.

• - Voice Recognition and Action Automation: With the integration of AI into the voice recognition system, TeleForce can now analyze spoken input and automatically execute the most relevant action based on registered keywords. This makes the IVR experience smoother and more intuitive for users.

Improved User Interface and Functionality

To ensure ease of use, Media4u has made significant improvements to the management interface, making it more accessible for all users. Key enhancements include:

• - Streamlined Settings and Templates: New templates for call flows and announcements have been added, drastically reducing the time required for setup.
• - Scenario Functionality: Users can now design multi-layered questions, collecting responses through push inputs and leading to final actions such as call transfers or SMS messages.

Data Integration and Management

The update also boosts TeleForce’s capabilities for integration with external systems like CRM (Customer Relationship Management) and SFA (Sales Force Automation). Enhancements include:

• - Custom CSV Outputs: Users can now customize CSV outputs for call and message history, facilitating easier data management.
• - Unified Management of Customer Data: Integrating CSV outputs for customer names, amounts, and other parameters allows for more streamlined management and oversight.

Strengthened Security and Operational Management

Recognizing the importance of security in its operations, Media4u has implemented several enhancements:

• - Visibility Enhancements: The management interface now features icons indicating outgoing and incoming calls, increasing user visibility and awareness.
• - Multi-channel Recording Support: This feature supports efficient transcription and summary of calls.
• - Error Reduction Features: Automatic zero-padding for phone numbers minimizes input errors, further enhancing user experience.

What is TeleForce?

TeleForce is an advanced cloud-based IVR platform that integrates AI technology, offering a variety of functions such as automated voice guidance, auto-dialing, and SMS notifications, all manageable through a user-friendly interface. Its high-performance voice generation engine allows for the automatic generation of speech from texts up to 4,000 characters long. Furthermore, the platform can flexibly configure call branching based on times and days, thereby improving customer interaction quality while reducing operational workload.

The system operates in a security environment compliant with ISO standards and has a proven track record with major financial institutions and public agencies, making it suitable for diverse applications. With support for 48 languages, TeleForce is ideal for global enterprises seeking multilingual capabilities.

For more details, visit the TeleForce website.

Future Outlook

Media4u is committed to ongoing product development that aligns AI technology with the dual goals of operational efficiency and improved customer experience. Future updates will focus on enhancing voice recognition accuracy and integrating with external CRM systems via API, thereby further supporting companies in their voice digital transformation efforts. We invite anyone interested in TeleForce to reach out for more information.

Company Overview

Fabrica Holdings

• - CEO: Masato Taniguchi
• - Location: 9F Akasaka 1-chome Center Building, 1-11-30 Akasaka, Minato, Tokyo
• - Founded: November 1994
• - Stock Symbol: TSE Standard Market (4193)
• - Website: Fabrica Holdings Corporate Site

Media4u

• - CEO: Toru Iwatate
• - Location: 9F Akasaka 1-chome Center Building, 1-11-30 Akasaka, Minato, Tokyo
• - Founded: November 2005
• - Ownership: 100% owned by Fabrica Holdings
• - Business: Operator and seller of corporate SMS sending service "Media SMS."
• - Website: Media4u Corporate Site