#United States #Washington, D.C. #Alkami Technology #City First Bank #MANTL

City First Bank Partners with MANTL to Drive Expansion

City First Bank, based in Washington, D.C., has taken a significant step toward enhancing its operations and expanding its customer base by collaborating with MANTL, a leader in digital onboarding solutions. This partnership aims to modernize the bank's retail account opening processes across both physical and digital channels, ensuring a seamless experience for customers.

With the introduction of MANTL's onboarding solutions, City First Bank is poised to streamline the account opening journey, endowing their relationship managers with more efficient workflows. This strategic move will not only improve the bank's operational effectiveness but also pave the way for growth beyond its traditional boundaries. Brian Argrett, President and CEO of City First Bank, emphasized the importance of accessibility, stating, “At City First Bank, making banking accessible starts at the front door. Today that door is digital.”

Argrett’s vision for the bank is rooted in community service, where ease of access to banking services allows individuals to save, grow, and build their financial futures without barriers. He believes that the partnership with MANTL symbolizes a crucial change that will enable the community to open accounts in a matter of minutes, no matter where they are located.

The bank's commitment to its mission is underscored by its designation as a Community Development Financial Institution (CDFI) and Minority Depository Institution (MDI). City First Bank has consistently reinforced its dedication to innovative technology to increase financial access for underserved communities throughout Washington, D.C., Los Angeles, and beyond. The MANTL project aligns perfectly with this goal, laying a scalable foundation for future expansions.

According to Benjamin Conant, Chief Product Officer at Alkami, today's financial institutions need robust technology to foster relationships, penetrate new markets, and create engaging omnichannel experiences. He highlighted City First Bank's ambitious growth vision while remaining steadfast in its commitment to serving the communities, stating, “We’re excited to partner with their team as they execute that vision with an omnichannel account opening experience.”

One of the standout features of MANTL's technology is its ability to automate over 85% of application decisions. This includes essential processes like Know Your Customer (KYC), Anti-Money Laundering (AML), and Bank Secrecy Act (BSA) checks. By significantly reducing the manual input required, the bank can enhance operational efficiency while maintaining high standards of compliance.

City First Bank is set to enhance its service offerings further, ensuring that as its customer base grows, the quality of personalized service also evolves.