#Japan #Tokyo #AI Chat #Kaikura #Shinka

Shinka Unveils AI Chat Feature for KaiKura Platform

Shinka Inc., headquartered in Chiyoda, Tokyo, has announced a groundbreaking addition to its AI communication integration platform, KaiKura. Set to launch on July 30, 2026, the new AI Chat Feature is designed to elevate customer interaction through enhanced data management and analysis capabilities.

The AI Chat Feature leverages the wealth of communication history stored within KaiKura, enabling users to efficiently retrieve essential information needed for customer support. This versatility is showcased in various scenarios such as verifying information during active calls, predicting inquiry topics, and reviewing past interactions. With this tool, organizations can significantly improve customer support productivity. (Note: This feature is an optional paid addition).

Background and Objectives of AI Chat Feature Development

The necessity for timely access to past conversations before and during customer calls cannot be overstated; it is a crucial component in improving response quality. However, the overwhelming amount of historical data often poses a significant challenge for staff, resulting in both time depletion and mental fatigue. Furthermore, the management and analysis processes suffer from the lack of efficiency, typically limited to mere tallying of incidents without delving into detailed interactions.

To tackle these issues, Shinka has innovated a chat functionality that allows direct inquiries to AI based on individual customer interaction histories. Users can also cross-analyze records through designated criteria, enabling the effective extraction and analysis of data.

Key Features and Benefits of the AI Chat Feature

The AI Chat Feature empowers users to pull vital information directly from KaiKura’s accumulated records of customer conversations. Here are its standout characteristics:

1. Pre-Call Preparation and Real-Time Support

By consulting the AI about previous communications and optimal strategies, staff can craft smoother and more effective conversations. The AI's ability to predict inquiry topics upon call initiation allows for a composed and courteous response.

2. Organization-Wide Trend Analysis and Management Assistance

The platform can aggregate and analyze communication data across teams and organizations. This includes insights like the number of significant responses for the current week or last month’s complaint rates. Ultimately, it minimizes the effort required for data extraction and report generation, easing the management workload.

3. Quick Confirmation of Important Information

Frequently asked questions, such as predicting the reason for calls or summarizing the most recent communications, can be accessed with a simple click. This feature reduces the need for keyboard interaction, allowing for more intuitive operations even during live calls.

With a commitment to enhancing the quality of corporate-customer communications, Shinka aims to continue supporting all its clients’ business growth through the KaiKura platform.

About KaiKura

KaiKura serves as an AI communication integration platform that centralizes all customer interactions via phone, face-to-face, email, SMS, and LINE in a cloud-based system. By consolidating historical data into a visual format per client, KaiKura employs generative AI to assist with transcription, summarization, and identifying key trends concerning complaints and service quality. The transformation of all dialogue into real-time data assets alleviates personalized dependencies and reduces operational burdens, contributing to sustainable business growth.

Since its launch in August 2014, KaiKura has achieved an impressive retention rate of 99.7%, integrating with over 3,200 companies and spanning 6,400 locations as of March 2026. As a leading platform for driving the digital transformation of customer engagement, KaiKura has garnered significant acclaim.

Service Website: Kaiwa Cloud

KaiKura is a registered trademark of Shinka Inc.
LINE is a trademark or registered trademark of LINE Yahoo Corporation.

About Shinka Inc.

Shinka Inc. (Tokyo Stock Exchange Growth Market - Stock Code: 149A) embodies the philosophy of "Making the World More Interesting with IT". Positioned as a communication platform innovator, Shinka strives to make every corporate conversation engaging and impactful.

Company Overview:

• - Name: Shinka Inc.
• - CEO: Taka Hiroshi Ejiri
• - Headquarters: 10th Floor, Hirose Building, 3-17 Kanda Nishikicho, Chiyoda-ku, Tokyo, 101-0054
• - Established: January 8, 2014
• - Business Activities: IT system planning, development, and operation; cloud service development, sales, and operation; IT service consulting.
• - Capital: 4 billion yen (as of March 2026)
• - Employee Count: 81 (as of March 2026)
• - Corporate Website: Shinka Co., Ltd.
• - IR Note: Shinka IR Note

Shinka is determined to continue delivering innovative communication solutions that empower organizations and elevate customer experiences.