#Japan #Tokyo #consumer survey #Fancrew #used car

Valuation Factors

Completing the picture, consumers expressed the importance of several key factors during the selling process:

• - Clarity and Agreement of Valuation: 45% prioritize understanding the valuation process.
• - Staff Responsiveness: 40% value interaction with customer service representatives significantly during this process, aiming for satisfactory engagement and transparency.

Value-Added Services

The survey also surveyed the impact of additional services beyond just buying and selling. It was found that 79% of respondents would view a dealer favorably if they offered extra services like mobile appraisals and vehicle pickup. In particular, 62% felt that mobile appraisal services are a decisive plus, while 58% valued detailed explanations regarding assessment outcomes.

Research Methodology

The survey employed an online format targeting general consumers. Participants were drawn from a substantial user base of 1.5 million individuals registered with Fancrew. The survey gathered input from 1,265 respondents, composed of 313 men and 952 women, during a period spanning from July 10 to 26, 2025, and covering 16 questions related to used car ownership and selling.

Notably, while the findings indicate distinct preferences in service and valuation approaches, they also hint at an evolving landscape in the used car sector. Interested parties seeking more comprehensive insights from the survey are encouraged to connect directly with Fancrew, with proper attribution and hyperlinking required in any published references.

About Fancrew

Fancrew Inc. specializes in analyzing customer and employee feedback with proprietary techniques to enhance various business processes across industries. The company also oversees the experiential information site, Fancrew, in addition to providing online research and marketing support services.

Company Overview

• - Name: Fancrew Inc.
• - CEO: Taketo Yamaguchi
• - Founded: August 26, 2004
• - Location: 4F TMM Building, 1-10-5 Iwamoto-cho, Chiyoda-ku, Tokyo, Japan
• - Email: [email protected]
• - Website: fancrew.co.jp

Contact Information

For further inquiries regarding the survey, representatives from Fancrew are readily available to assist through the contact details provided above. Additionally, businesses looking to leverage these insights for improving their operational strategies can find valuable support through Fancrew's various services.