New NING Service Experience Centers Open in Shanghai and Bangkok, Setting New Standards for NEV Aftermarket
On August 10, NING Service, an independent brand under CATL for the after-sales market, celebrated its first anniversary alongside CATL's tenth anniversary in after-sales service. This milestone day also marked the official opening of its flagship experience center in Shanghai and its first international store in Bangkok, Thailand. The event's theme, 'Now Action,' encapsulates NING Service's commitment to enhancing customer experience and addressing the issues faced by users of new energy vehicles (NEVs).
As a pioneer in after-sales services for NEVs, NING Service is built on decades of industry expertise and cutting-edge battery maintenance technology. With a global service network and a comprehensive battery lifecycle ecosystem, NING Service aims to elevate the secondary market for new energy vehicles to new heights. "As the global energy transition accelerates, the Chinese new energy industry is entering a critical phase of large-scale development," stated Li Wei, President of CATL After-Sales Service. "We are focusing on customer needs backed by technological innovation to promote high-quality development in the new energy secondary market."
Originally established as CATL's after-sales service in 2015, NING Service evolved into an independent entity in 2024. It offers comprehensive services including battery inspection, maintenance, and recycling through direct-managed experience centers and authorized service providers around the globe. After ten years of dedicated efforts, NING Service has built a robust presence across 75 countries, with over 1,100 service points and more than 67 spare parts warehouses, covering over 370,000 square meters.
Supporting its service promise of 'general repairs within 8 hours and complex issues within 72 hours,' NING Service has established itself as a leader in the industry. Its overseas service network operates 24/7, ensuring customers have access to reliable service around the clock. Moreover, NING Service collaborates with partners to set up vocational training bases for new energy detection and repair across 18 provinces in China, addressing the growing demand for skilled professionals in the NEV after-sales market. As a result, over 8,600 industry specialists have been trained, fostering a comprehensive talent ecosystem that continuously injects new blood into the industry.
Innovatively addressing technical barriers, NING Service also introduces the Cell-To-Pack repair service. Instead of outright battery replacement, which can be costly, this service uses original CATL components and adheres to strict technical standards and quality requirements. With coverage of official warranty, the repair service proves to be both safe and affordable, alleviating financial burdens on users.
In the repair process, stringent protocols are followed to ensure a clean, professional environment with controlled temperature and humidity. This systematic approach ensures the reliability of cell-level repairs, minimizing risks of secondary damage due to mishandling. Additionally, NING Service has independently developed a non-destructive testing device capable of identifying defects in just 15 minutes. Using ultrasonic guided wave technology, this device offers a precision rate of over 90%, detecting internal damage without the need to disassemble the battery pack, hence preventing potential secondary damages caused by disassembly.
Further improving professionalism, the non-destructive testing device is expected to launch by the year's end. Leveraging the triple advantages of OEM technology, original component assurance, and certification, NING Service is overcoming the industry's challenges around 'difficult and costly battery repairs,' providing customers with reliable and cost-effective solutions.
Regarding the complete battery lifecycle management, NING Service is committed to offering comprehensive services from production and usage to recycling and regeneration. The service incorporates a professional battery health evaluation system, facilitating reliable testing and maintenance that helps users identify potential risks and extend battery lifespan while improving market transparency and residual value.
Alongside this, with the support of CATL's subsidiary Brunp Recycling, NING Service has established a rapid recycling network that promises a 72-hour express recycling service, boasting a regional coverage rate that is three times higher than third-party platforms. By creating an efficient supply chain for eco-friendly recycling, NING Service actively fulfills its commitment to sustainability.
In the future, consumers will find it easy to recycle used batteries through NING Service's platforms. Recovered batteries will undergo strict selection and classification processes, followed by tailored treatment based on their condition and performance, ensuring they are either refurbished, recycled, or broken down into reusable raw materials. Through this model, NING Service not only provides a convenient recycling channel for consumers but optimizes battery lifespan extension and minimizes resource waste.
Aligning with the philosophy of 'co-creation,' NING Service cooperates with industry partners to diversify into areas such as electric ship operations and low-altitude economy. This collaborative approach pushes the boundaries of service offerings while creating new business opportunities.
As a pivotal strategic initiative for CATL in the after-sales sector, NING Service delivers superior technical support for vehicle owners while setting new benchmarks for the new energy industry through its closed-loop ecosystem approach. Currently, NING Service's flagship experience centers exist in seven Chinese cities, including Wuhan and Guangzhou. Meanwhile, the Bangkok store, spanning over 2,000 square meters and embodying CATL's global service standards, marks its first international footprint and a major milestone for CATL's global service coordination. Looking ahead, NING Service will continue to innovate in maintenance technology, service models, and network expansion to drive healthy, stable, and orderly development in the secondary market for new energy vehicles.
As a pioneer in after-sales services for NEVs, NING Service is built on decades of industry expertise and cutting-edge battery maintenance technology. With a global service network and a comprehensive battery lifecycle ecosystem, NING Service aims to elevate the secondary market for new energy vehicles to new heights. "As the global energy transition accelerates, the Chinese new energy industry is entering a critical phase of large-scale development," stated Li Wei, President of CATL After-Sales Service. "We are focusing on customer needs backed by technological innovation to promote high-quality development in the new energy secondary market."
Originally established as CATL's after-sales service in 2015, NING Service evolved into an independent entity in 2024. It offers comprehensive services including battery inspection, maintenance, and recycling through direct-managed experience centers and authorized service providers around the globe. After ten years of dedicated efforts, NING Service has built a robust presence across 75 countries, with over 1,100 service points and more than 67 spare parts warehouses, covering over 370,000 square meters.
Supporting its service promise of 'general repairs within 8 hours and complex issues within 72 hours,' NING Service has established itself as a leader in the industry. Its overseas service network operates 24/7, ensuring customers have access to reliable service around the clock. Moreover, NING Service collaborates with partners to set up vocational training bases for new energy detection and repair across 18 provinces in China, addressing the growing demand for skilled professionals in the NEV after-sales market. As a result, over 8,600 industry specialists have been trained, fostering a comprehensive talent ecosystem that continuously injects new blood into the industry.
Innovatively addressing technical barriers, NING Service also introduces the Cell-To-Pack repair service. Instead of outright battery replacement, which can be costly, this service uses original CATL components and adheres to strict technical standards and quality requirements. With coverage of official warranty, the repair service proves to be both safe and affordable, alleviating financial burdens on users.
In the repair process, stringent protocols are followed to ensure a clean, professional environment with controlled temperature and humidity. This systematic approach ensures the reliability of cell-level repairs, minimizing risks of secondary damage due to mishandling. Additionally, NING Service has independently developed a non-destructive testing device capable of identifying defects in just 15 minutes. Using ultrasonic guided wave technology, this device offers a precision rate of over 90%, detecting internal damage without the need to disassemble the battery pack, hence preventing potential secondary damages caused by disassembly.
Further improving professionalism, the non-destructive testing device is expected to launch by the year's end. Leveraging the triple advantages of OEM technology, original component assurance, and certification, NING Service is overcoming the industry's challenges around 'difficult and costly battery repairs,' providing customers with reliable and cost-effective solutions.
Regarding the complete battery lifecycle management, NING Service is committed to offering comprehensive services from production and usage to recycling and regeneration. The service incorporates a professional battery health evaluation system, facilitating reliable testing and maintenance that helps users identify potential risks and extend battery lifespan while improving market transparency and residual value.
Alongside this, with the support of CATL's subsidiary Brunp Recycling, NING Service has established a rapid recycling network that promises a 72-hour express recycling service, boasting a regional coverage rate that is three times higher than third-party platforms. By creating an efficient supply chain for eco-friendly recycling, NING Service actively fulfills its commitment to sustainability.
In the future, consumers will find it easy to recycle used batteries through NING Service's platforms. Recovered batteries will undergo strict selection and classification processes, followed by tailored treatment based on their condition and performance, ensuring they are either refurbished, recycled, or broken down into reusable raw materials. Through this model, NING Service not only provides a convenient recycling channel for consumers but optimizes battery lifespan extension and minimizes resource waste.
Aligning with the philosophy of 'co-creation,' NING Service cooperates with industry partners to diversify into areas such as electric ship operations and low-altitude economy. This collaborative approach pushes the boundaries of service offerings while creating new business opportunities.
As a pivotal strategic initiative for CATL in the after-sales sector, NING Service delivers superior technical support for vehicle owners while setting new benchmarks for the new energy industry through its closed-loop ecosystem approach. Currently, NING Service's flagship experience centers exist in seven Chinese cities, including Wuhan and Guangzhou. Meanwhile, the Bangkok store, spanning over 2,000 square meters and embodying CATL's global service standards, marks its first international footprint and a major milestone for CATL's global service coordination. Looking ahead, NING Service will continue to innovate in maintenance technology, service models, and network expansion to drive healthy, stable, and orderly development in the secondary market for new energy vehicles.
Topics Business Technology）
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