Uhuru Launches Quick Deployment Support Service for Agentforce AI Solution

Introducing Uhuru's New Quick Deployment Support Service for Agentforce

In a significant development for businesses seeking to enhance their operational efficiency, Uhuru Corporation has announced the launch of its Agentforce Quick Deployment Support Service starting April 18. This service aims to streamline the initial setup of AI agents utilizing Salesforce's Agentforce, ensuring that companies can rapidly adapt this transformative technology to meet their specific operational needs.

Uhuru, headquartered in the Minato ward of Tokyo, has been a partner of Salesforce since 2008, supporting various industries in their digital transformation (DX) initiatives. With this new offering, Uhuru leverages its extensive expertise and history to facilitate the seamless establishment and optimization of AI agents, allowing for significant productivity gains.

What is Agentforce?

Salesforce's Agentforce harnesses the power of generative AI to assist in sales and customer support, functioning as a self-sufficient AI agent. By designing tailored agents optimized for specific business processes, companies can experience notable enhancements in operational efficiency and productivity.

The increasing incorporation of Agentforce by Salesforce users is a testament to its growing popularity in driving business reform. With a focus on the customer service domain initially, Uhuru plans to expand its support services to other Agentforce applications and use cases in the future.

Comprehensive Service Features

The Agentforce Quick Deployment Support Service includes several key components designed to facilitate a smooth integration of AI technology into existing business operations:

Requirement Definition and Prompt Design

In this phase, the roles and content of the needed agents will be organized and designed while envisioning real-world business scenarios.

Environment Setup and Initial Configuration

Uhuru will ensure that the critical component of the Salesforce platform, Data Cloud, is correctly configured. This setup will include necessary permissions and connectivity to ensure functioning AI agents.

Agent Implementation

Specific agents that can assist in real-world situations, such as automating sales emails or generating sales forecasts, will be built and tailored to meet business needs.

Data Integration and AI Tuning

Data integration with Data Cloud will be established, enhancing the precision and relevance of the AI prompts through continuous optimization and tuning.

Rapid Implementation Timeline

Companies can expect the full installation process—from requirement definition to implementation and release—to be completed in about three months, ensuring a expedited rollout.

Example Use Cases

- Operator Support: When operators handle customer inquiries, the system will understand the content and automatically suggest response options. The AI aims to relieve operators' workload while improving response quality by accommodating ambiguous questions with flexible rule selection.
- Automated Customer Interaction: The agents will automatically respond based on customer data, effectively understanding context and providing tailored responses, such as addressing order status with real-time inventory insights.
- Chat-based Automated Support: For customer self-service, portals and chat channels will be designed to empower customers to resolve their issues without operator intervention, enhancing convenience and reducing operational burden through 24/7 support.