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Liberate and Snapsheet Join Forces to Revolutionize Claims Processing

Recently, Liberate, a frontrunner in the conversational voice AI sector tailored for the insurance arena, has unveiled an innovative partnership with Snapsheet, a leading name in modern claims management technologies. This collaboration heralds an exciting new era for insurance carriers, enabling them to launch a completely automated, AI-enhanced claims experience quickly and efficiently.

Typically, transitioning to automated systems can be a daunting task for many organizations, often requiring significant investments in manpower and long periods of complex implementation. However, with the debut of this integration, Snapsheet users are now empowered to seamlessly incorporate Liberate's advanced conversational voice AI into their existing claims workflow. This allows for the immediate automation of critical processes such as the First Notice of Loss (FNOL), status updates on claims, and document requests, all available 24/7, free from long hold times.

Amrish Singh, the CEO and co-founder of Liberate, articulates the vision behind this integration: "Liberate's mission is to assist insurers in overcoming inefficiencies and rising operational costs associated with manual workflows, ultimately allowing them to deliver exemplary service at a fraction of the traditional expenses. Together with Snapsheet, we are enabling insurers to modernize their claims operations in a matter of days, not weeks, thereby enhancing customer satisfaction with round-the-clock, conversational AI capabilities that get results."

Notably, existing Snapsheet customers can onboard Liberate's platform without needing to write a single line of code, signifying an attractive plug-and-play option. By automating repetitive tasks—ranging from FNOL intake to customer status queries—insurers can maintain compliance while ensuring their customer interactions feel personal and human-like.

One notable beneficiary of this partnership is Branch Insurance, a longstanding client of Snapsheet, which has reported an impressive 65% adoption rate for their new Voice AI in conjunction with Digital FNOL, and a staggering 70% cost reduction following the integration of Liberate's technology. Branch's Chief Claims Officer, Charlie Wendland, emphasizes the positive changes brought by this collaboration: "The integration with our claims system has significantly improved data accuracy and optimized our vendor assignment processes, ultimately leading to more consistent claim outcomes. With the facilitation of real-time data sharing, we've accelerated our entire claims processing, enhancing not only precision but also customer satisfaction."

Furthermore, David Beck, the Business Operations Manager at Snapsheet, highlights the natural alignment between the two companies: "Liberate fits seamlessly into Snapsheet's ecosystem. Our shared vision, combined with Liberate's robust technology and various solutions, enhances customer experiences across the board—benefiting policyholders, adjusters, vendors, and other stakeholders."

Liberate's voice AI capabilities operate within a secure cloud environment and come equipped with pre-built tools relevant to multiple sectors, including automotive, homeowner, small business commercial, and workers' compensation insurance. Notably, these solutions can be tailored to reflect each carrier's unique branding, compliance protocols, and business rules. Customers already leveraging Snapsheet's technology can expect to go live with Liberate within as little as four weeks.

To delve deeper into the implications of the Snapsheet and Liberate integration, individuals are encouraged to reach out via email protected] or by visiting [liberateinc.com.

About Liberate Innovations Inc.

Liberate's innovative approach with Voice AI, Email AI, SMS AI, and Digital Intake is pioneering the modernization of the insurance industry, enabling efficient management of phone calls, emails, SMS commands, and digital communications while empathetically handling customer requests. Their customizable and cost-effective AI solutions typically require minimal integration effort and have proven vital in overcoming labor shortages, all while improving service levels for retail agencies, MGAs, and insurance carriers alike.

For more information, check out their website at liberateinc.com.

About Snapsheet

An innovator in claims management technology, Snapsheet offers a digital insurance claims process that enhances the interaction for auto, property, and commercial lines worldwide. Collaborating with over 160 diverse clients, including some of the insurance industry's largest players, Snapsheet streamlines various claim processes through advanced digital systems. For further insights, visit snapsheetclaims.com.