#USA #New York #healthcare #Everise #Sanas

Everise Partners with Sanas to Innovate Healthcare Support

In a significant move to enhance customer experience in healthcare, Everise has announced a pioneering partnership with Sanas to deploy the groundbreaking One Sanas App across its vast network of over 15,000 healthcare support agents. This collaboration marks a historic moment, positioning Everise as the first customer experience organization to fully implement the Sanas technology stack in a live setting.

A Game-Changer in Communication

The One Sanas App integrates an impressive suite of features into a single platform. Traditionally, agents managing patient inquiries often relied on multiple tools to handle various aspects of communication. With this new partnership, Everise agents will access functionalities such as accent translation, speech enhancement, real-time transcription, and live compliance support, all within the same interface. This unified approach is designed to streamline workflows, thereby significantly improving agent efficiency and output quality.

Sanas's technology is capable of delivering real-time translation across 34 languages, a crucial feature in the healthcare sector where clear communication is paramount. The app operates on each agent's device, ensuring sensitive patient information remains secure while allowing for seamless conversations. As Sudhir Agarwal, Everise's founder and CEO, aptly put it, “Every conversation carries sensitive information, compliance obligations, and outcomes that depend on people understanding one another the first time.”

Why Sanas?

Everise's decision to partner with Sanas is not only strategic but also speaks to the effectiveness of the solutions provided by the Sanas team. After evaluating various options in the speech AI landscape, Everise determined that the One Sanas App offered the most comprehensive and effective solution available for their healthcare clients. The focus on a single, cohesive application over a jumbled set of tools reflects a forward-thinking approach aimed at providing top-tier customer support.

The deployment of this technology is set to begin immediately across Everise’s healthcare support locations, with both companies planning a joint case study to evaluate and showcase the operational improvements resulting from the rollout.

A Step Towards the Future of Healthcare Support

As the healthcare industry evolves, so too must the tools and technology supporting it. The demands of modern healthcare require a seamless communication process, particularly in customer support roles. Having a robust platform that incorporates speech AI technology corresponds directly with Everise's mission of ensuring that patients and providers can communicate effectively without barriers of language or accent.

Sanas has swiftly made a name for itself in the industry, recognized not only for its innovative approach but also for its rapid growth; the company was recently ranked as the No. 1 AI Data Company in the U.S. on the Inc. 5000 list. With a focus on real-time enhancements, Sanas's platform is paving the way for more equitable communication across diverse markets.

In conclusion, Everise’s adoption of the One Sanas App symbolizes a significant milestone in the realm of healthcare support technology. This partnership not only enhances the experience of healthcare providers and clients but also sets a standard for others in the industry to follow. As technology continues to develop, Everise is at the forefront, committed to ensuring that their clients receive the highest standard of service, tailored to meet the complexities of today's healthcare landscape.