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CallTrackingMetrics and Contact Center Compliance Join Forces

In a significant development for the call-tracking landscape, CallTrackingMetrics has officially announced a partnership with Contact Center Compliance, a recognized leader in compliance software. This strategic collaboration promises to elevate the compliance capabilities of businesses operating in the call center industry.

A New Era of Compliance Monitoring

The partnership enables CallTrackingMetrics to refer its customers to Contact Center Compliance, facilitating a streamlined process for businesses to access proactive monitoring and mitigation solutions. This enhancement is crucial for call centers that must navigate a complex web of regulatory requirements.

The new offerings include:

• - Comprehensive Compliance Monitoring: CallTrackingMetrics customers will benefit from thorough monitoring that helps ensure adherence to regulations.
• - Early Detection of Risks: The partnership allows for the identification of potential regulatory risks well in advance, aiding in prompt interventions.
• - Advanced Threat Assessment: Companies will gain insights into threats and strategies to prevent financial penalties stemming from non-compliance.

According to Todd Fisher, the CEO and co-founder of CallTrackingMetrics, this partnership provides a much-needed shift from reactive to proactive compliance management. “As we venture into this collaboration with Contact Center Compliance, organizations can now reduce their risk of costly penalties and legal issues by taking a proactive approach to compliance,” he stated.

Enhancing the Customer Experience

For CallTrackingMetrics, this partnership is not just about compliance but enhancing customer experiences and operational efficiencies. Businesses can now focus more on their core operations, secure in the knowledge that their compliance needs are being professionally managed. This strategic move is expected to empower organizations to handle communication more effectively while ensuring that they are aligned with industry regulations.

The significance of this partnership is echoed by Isaac Shloss, Chief Product Officer at Contact Center Compliance. He noted that their collaboration provides a holistic solution that monitors communication performance while ensuring regulatory standards are strictly adhered to. This is vital in an era where compliance violations can result in severe penalties and damage to a brand's reputation.

About CallTrackingMetrics

CallTrackingMetrics has made a name for itself as a leading provider of call tracking and conversation analytics. With over 100,000 users, including major brands like Michelin and Verizon Connect, CTM delivers tools that help marketing and sales teams optimize pipeline engagement. The platform seamlessly integrates with various tools such as Google Ads, HubSpot, and Salesforce, reinforcing its position as an industry leader.

Founded and led by the husband-and-wife duo, Todd and Laure Fisher, CallTrackingMetrics has been recognized repeatedly for its innovative culture and commitment to customer success.

About Contact Center Compliance

Contact Center Compliance has established itself as a formidable player in TCPA and DNC compliance solutions. With two decades of experience, the company has conducted over 85 billion phone number scrubs, reinforcing its expertise in regulatory compliance. Their cloud-based solutions facilitate better outreach for businesses while ensuring they meet the latest legal requirements.

As both companies integrate their strengths, the future looks promising for businesses in the communications sector. The partnership not only enhances compliance capabilities but promises to foster an environment where organizations thrive amidst stringent regulatory landscapes.

To explore more about this partnership, interested parties can visit CallTrackingMetrics.