DID-GLOBAL Launches Multilingual Support Service for Foreign Renters

DID-GLOBAL, a leading rental platform based in Osaka, has officially launched a new support service for foreigners looking to rent in Japan. This service, named the APJ Support Service, will begin on October 1, 2025, and aims to enhance the rental experience by providing multilingual support throughout the renting process. By collaborating with Renxa, a company based in Tokyo, the APJ Support Service ensures that potential renters can receive assistance in English, whether they are at home or on-site, effectively bridging the communication gap often experienced by non-Japanese speakers.

Background of the Initiative

Apartment Japan, operated by DID-GLOBAL, is recognized as Japan's first digital rental platform designed specifically for foreigners wishing to stay for over a month. This innovative platform enables users to conduct the entire rental process—from searching for properties and obtaining quotes to applying online, signing electronic contracts, and making credit payments—all in English.

However, many real estate companies expressed concerns about their limited capacity to support non-Japanese speakers, particularly before and after the signing of contracts. To address this issue and to encourage more landlords to accept foreign tenants, the APJ Support Service was developed.

Service Overview

The APJ Support Service introduces a special icon on the apartment details page of the Apartment Japan website. Users can connect to the call center via phone or WhatsApp, allowing them to seek assistance directly.In this service, the call center conducts primary communication in English. If further information is required, they can confirm and translate requests with member companies and provide callbacks.

The service covers a range of inquiries, from questions about contracts before moving in to support during residency. It will also collaborate with Renxa's