#Japan #Tokyo #Ecbeing #Yanmar Energy #ENEFF-Y

Yanmar Energy Systems Partners with ecbeing for New BtoB eCommerce Platform

Yanmar Energy Systems, a key player in the Yanmar Group's energy system business, has recently announced the development of a dedicated BtoB eCommerce site named "ENEFF-Y". This new platform is built on the robust eCommerce site construction platform, ecbeing, catering specifically to service parts for Yanmar's offerings, including air conditioning and power generation systems. This strategic initiative aims to centralize service parts orders from various branches, enhancing governance, standardizing service quality, improving operational efficiency, and attracting new customers.

The Need for a New eCommerce Solution

Previously, Yanmar Energy Systems handled customer inquiries primarily through traditional means such as FAX and emails. Customers often contacted the sales team with requests for quotes and orders, sending images of parts schematics marked with specific part names. Sales representatives, in turn, had to look up pricing information from legacy systems and respond via email, followed by manually entering orders into the system. This cumbersome process not only consumed time but also added unnecessary complexities for both customers and staff.

In response to these challenges, Yanmar Energy Systems has implemented a modernized BtoB eCommerce site that integrates with existing parts catalogs, customer management systems, and core enterprise systems. This new approach automates the ordering process, allowing sales teams to focus on core activities requiring human attention, while customers can conveniently check prices and stock levels directly on the site.

Key Features of the ENEFF-Y BtoB eCommerce Platform

1. Integration of Multiple Systems: One of the standout features of the new platform is its ability to act as a hub connecting various external systems, including customer management software and parts catalogs. By centralizing the product master data in the core system, the ecbeing platform facilitates automated pricing adjustments for different customers and eliminates the necessity for manual data entry.

2. Seamless Parts Selection from External Catalogs: Yanmar's innovative setup includes a direct link between their existing EDI parts catalog and the new eCommerce site. This allows customers to select parts and quantities directly from the graphical representations on the EDI site, seamlessly integrating this data into their shopping cart on ENEFF-Y.

3. End-to-End Transaction Management: The new platform significantly simplifies transactions, enabling customers to complete the entire process from estimate requests and approval to order placement on the site itself. With real-time access to essential information such as prices and delivery times, the reliance on back-and-forth email communications has drastically decreased, enhancing both convenience and customer satisfaction.

Yanmar Energy Systems emphasizes that launching this eCommerce platform is not just an operational efficiency initiative but also a fundamental step towards improving both internal and external convenience while increasing IT literacy across the company.

The Future with ecbeing Collaboration

According to a statement from Yanmar Energy Systems, the collaboration with ecbeing is expected to enhance customer touchpoints through precise information distribution amidst an evolving information landscape driven by the internet and social media. By promoting a range of payment options and streamlining operations, the ultimate goal is to not only increase service parts orders but also capture more product orders.

About Yanmar Energy Systems

Yanmar Energy Systems is dedicated to delivering comprehensive energy solutions that support stable electricity infrastructure and a sustainable society. Through their development, manufacturing, sales, and maintenance services, they aim to enhance people's lives in the essential domain of energy, particularly focusing on the achievement of long-term carbon neutrality.

About ecbeing

Founded in 2012, ecbeing has established itself as a leading eCommerce site construction platform with over 1,600 implementations primarily for large and mid-sized companies. The platform enables businesses to manage their entire eCommerce operations from strategy development to site construction, digital marketing, and secure cloud infrastructure. With a formidable team of 700 developers and 300 marketers, ecbeing continues to innovate in the eBusiness landscape.

For more information on Yanmar’s initiatives, visit Yanmar About Page and for ecbeing, check ecbeing Official Site.