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Staying Safe from Scams: PSEG Long Island's Details for Consumers

In recognition of National Consumer Protection Week, PSEG Long Island is sending an urgent reminder to its clients to remain vigilant against swindlers who threaten immediate disconnection of service. The organization emphasizes that if a threatening call regarding service termination is received, it is likely a scam. Customers should always verify claims before proceeding, whether it’s about a payment request or disconnection threat. This article elaborates on the tactics employed by these fraudsters and offers advice on how to avoid falling victim to such schemes.

PSEG Long Island Vice President of Customer Operations, Lou DeBrino, underscored the importance of this week, stating, "Consumer Protection Week serves as an opportunity to educate individuals on how to safeguard themselves against fraud. If you receive a threat pertaining to an immediate service termination, reach out directly to PSEG Long Island using the contact number displayed on your bill. It's essential to ensure safety and confirm legitimacy before making any payments."

Understanding Common Scams

One common tactic used by these scammers involves urgent messages threatening to disconnect power unless immediate payment is made. Many utilize advanced technology, such as caller ID spoofing, which displays the PSEG Long Island name on a recipient’s phone, adding credibility to their schemes. It’s crucial for clients to understand that PSEG Long Island does not demand payment via specific methods unusually and that they do not utilize email payment services outside their official channels.

Among their strategies, fraudsters often request that customers use online payment systems, prepaid debit cards, or even cryptocurrencies like Bitcoin. They may suggest purchasing prepaid cards from local stores and reading the PIN over the phone — a clear red flag.

Moreover, scammers sometimes introduce false claims about deposits needed for installations or priority meters, as a way to extract funds. Customers should remember that no legitimate transactions require such deposits, making it vital to report suspicious activity directly to PSEG Long Island at 1-800-490-0025.

Keeping Personal Safety a Priority

In person, individuals may knock on doors posing as PSEG Long Island employees, utilizing counterfeit IDs or uniforms to gain access to homes. They may ask for personal information, which legitimate utility teams would never solicit. Clients should never let unexpected visitors inside their homes and must verify identity by calling PSEG Long Island directly. Someone who insists on entry contrary to the customer's expressed wishes could warrant a call to emergency services.

Beware of Fake Websites

Digital scams include fraudsters creating nearly identical websites to deceive customers into submitting login credentials or payment information. Such sites do not represent PSEG Long Island and may facilitate unauthorized transactions. It's essential for clients to visit the genuine PSEG Long Island website, psegliny.com, ensuring they are on the correct platform before sharing any data.

Identifying Authentic Communication

When customers interact with authentic PSEG Long Island representatives, they can expect specific protocol: authentic representatives ask to speak with registered account holders, verifying personal information before discussing account details. If contacted by someone requesting information without proper authentication, skepticism is paramount.

PSEG Long Island is a member of the Utilities United Against Scams initiative, an organization dedicated to informing consumers about prevalent and emerging fraud techniques. Their collective efforts have resulted in the deactivation of over 14,830 toll-free numbers used by scammers targeting utility companies, showcasing their resolve to combat this ongoing issue.

For further details on recognized types of scams and how to avoid falling for them, customers are encouraged to visit the fraud awareness section at psegliny.com/myaccount/customersupport/scamsandfraud. PSEG Long Island maintains long-term commitments to safety and customer service in conjunction with the Long Island Power Authority.

For any queries about potential scams or to verify suspicious calls, the trusted contact remains 1-800-490-0025. Remember: Awareness is your best defense against fraud.