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Ameritas Celebrates 18th Center of Excellence Certification

Ameritas, a leading insurance and financial services provider, has proudly announced that its group division has received the BenchmarkPortal Center of Excellence Certification for the 18th consecutive year. This achievement not only reaffirms Ameritas’ dedication to outstanding customer service but also highlights nearly two decades of continuous advancement in service excellence.

The BenchmarkPortal certification is considered one of the highest honors within the customer service industry. To maintain this esteemed accolade, contact centers must consistently meet rigorous, high-standard criteria year after year. Ameritas' achievement positions it among the top 10 percent of insurance industry contact centers throughout North America.

The impressive record of 18 consecutive years serves as a testament to the company's ongoing commitment to improve and exceed industry standards. Each year, Ameritas works diligently to implement innovative strategies aimed at refining the customer experience—a vital component of the organization's growth strategy.

Kelly Wieseler, Executive Vice President of the Group Division at Ameritas, expressed immense pride in the accomplishment. “I want to congratulate our call center associates who work hard to provide best-in-class service to our customers. Our service allows us to retain more customers year over year, which fuels our growth and our mission to fulfill more lives,” Wieseler stated in a recent communication.

According to Wieseler, the annual certification is recognized as the gold standard in customer experience initiatives, and securing the 18th Center of Excellence award underscores the company’s exceptional commitment to quality service. He emphasized that Ameritas is honored to receive this high-level award once again, showcasing the dedication of all associates involved in providing customer support.

About Ameritas

Founded in 1887, Ameritas Mutual Holding Company and its affiliates, including Ameritas Life Insurance Corp, provide a wide array of insurance and financial services. This extensive portfolio includes life insurance, annuities, individual disability income insurance, and group dental, vision, and hearing care insurance, aimed at individuals, families, and businesses.

For more information on Ameritas' offerings and commitment to exceptional service, visit ameritas.com.

About BenchmarkPortal

Since its inception in 1995, BenchmarkPortal has risen to a position of global leadership in the contact center industry. With a focus on benchmarking, certification, training, and consulting, BenchmarkPortal provides invaluable resources that contribute to the optimization of contact center operations. Their team has gained international acclaim for their innovative practices in defining industry standards. Discover more about BenchmarkPortal at benchmarkportal.com.