#USA #Subway #Herndon #FranConnect #Sonesta

FranConnect's Historic Year of Growth and Innovation

In a groundbreaking achievement, FranConnect, the leading provider of operational and marketing solutions for franchise and multi-location businesses, has marked 2024 as its most successful year yet. With record-breaking bookings and an arsenal of innovative product launches, FranConnect has proven its dedication to enhancing franchise operations and supporting its diverse clientele.

FranConnect concluded the past year with the largest sales booking in its history, forming partnerships with over 150 brands and welcoming 105 new customers. Notable additions to their portfolio include three of the globe's biggest franchises: Subway®, one of the foremost quick-service restaurant chains; Sonesta International Hotels, which ranks as the eighth-largest hotel brand in the U.S.; and Fantastic Sams, a significant player in the hair care service industry. The company now proudly serves nearly 1,500 brands across approximately 1.3 million locations worldwide.

Gabby Wong, CEO of FranConnect, stated, “Collaborating with brands such as Sonesta, Subway, and Fantastic Sams showcases the extensive capabilities of our platform within the franchising sector. Our focus on enhancing operational efficiency, analytics, and AI has been crucial in providing effective solutions to the challenges facing multi-location businesses.”

Driving Innovation with Strategic Acquisitions

As part of its growth strategy, FranConnect recently acquired RizePoint, a premier provider of Quality Management Systems (QMS). This acquisition is the third in four years and enables FranConnect to widen its impact not just among franchise brands but also across the larger ecosystem of multi-unit owners and suppliers.

The company has committed significant resources to product advancements, helping franchise businesses navigate rapidly changing markets while maintaining growth. Some of the standout product initiatives from 2024 include:

• - FranConnect Analytics: This new tool allows brands to obtain actionable analytics directly from their data within the FranConnect platform. This product has quickly risen to be the company’s best-selling offering this year.
• - Enhanced Learning Management: FranConnect integrated enterprise learning management capabilities, revolutionizing team training and engagement strategies. This has contributed to record bookings for their Operator and Employee Engagement solutions.
• - Introduction of Frannie AI™: This new suite of AI agents automates crucial business processes. The initial lineup includes Analyzer, Builder, and Automator, with more agents on the horizon.
• - Product Enhancements: Over 80 upgrades were rolled out across the FranConnect platform, addressing customer feedback and ensuring the solutions remain at the cutting edge of innovation.

A Robust Leadership Team

As part of its strategy to enhance customer experiences and drive innovation, FranConnect made significant changes in its leadership team. Lisa Maynard was appointed as Chief Customer Officer to oversee the unity and consolidation of customer operations. Meanwhile, Vikram Raj transitioned to Senior Vice President of Products and Sales Engineering, where he will steer the company’s long-term product and technology roadmap.

CEO Gabby Wong expressed enthusiasm about the future, stating, “The potential for growth in our market is immense. Our ongoing commitment to innovation will continue to fuel our trajectory for many years.”

For more information about FranConnect and their cutting-edge solutions, please visit FranConnect's website.

About FranConnect

FranConnect has been a pillar in the enterprise software ecosystem for franchise and multi-location businesses for over two decades. With a diverse range of clients including iconic brands like SPARC/Authentic Brands (Forever 21), Tropical Smoothie Café, Authority Brands, and Papa John's, FranConnect plays a vital role in streamlining operations and maximizing profitability for over 1,500 brands globally. Headquartered in Herndon, Virginia, with international offices, FranConnect is supported by private equity investor Serent Capital.