#USA #Fort Lauderdale #Dimension Hospitality #service excellence #Hospitality Award

Dimension Hospitality's Remarkable Recognition

In a significant achievement, Dimension Hospitality has been awarded the prestigious Guest Service Provider of the Year for 2025 by the Hospitality Business Review. This accolade reflects the company’s unwavering commitment to creating a culture rooted in excellence and innovation within the hospitality industry.

Commitment to Culture and Service Excellence

Founded with strong family values by Sam Friedman, the organization is currently led by his son Greg Friedman, the CEO, alongside COO Joe Viglietta. Dimension Hospitality exemplifies the essence of the saying, “Where Great People Make Great Hotels.” This philosophy is not just a motto but is deeply embedded in the operational practices of the company. Their Service Champion Program and Artisan of Legendary Service Program have become essential tools encouraging staff to consistently surpass guest expectations.

With headquarters in Fort Lauderdale, Florida, the company has built and nurtured long-lasting relationships with hotel owners based on mutual trust and shared values. Dimension treats every property as if it were their own, ensuring each hotel embodies the brand’s commitment to quality service and guest satisfaction.

Growth and Expansion

In 2025, Dimension Hospitality continued to experience growth, with nearly 80 hotels spread across 15 states. This expansion not only showcases the brand's reach but also highlights their ability to adapt and thrive in a competitive marketplace. The company enhanced its operations by adding two new members to the Operations and Regional Sales teams, thereby improving the assistance available to their properties.

COO Joe Viglietta states, “Accountability and autonomy work in balance, enabling our associates to set their own standard of guest experience.” This approach fosters an environment where exceptional performance naturally emerges as associates are empowered to deliver top-notch service daily. Moreover, the integration of advanced data insights and operational tools arms team members with real-time market intelligence and forecasting capabilities. Such resources enable proactive decision-making, significantly boosting both performance and guest satisfaction.

Measuring Success by Guest Experiences

For Dimension Hospitality, success is never solely determined by numbers; it is intricately linked to the memorable experiences it creates for its guests. The high level of trust that hotel owners place in them is a testament to the company’s overarching philosophy that collective success is paramount. Viglietta emphasizes, “Nobody wins unless everybody wins,” reinforcing a culture of teamwork and shared achievements throughout the organization.

About Dimension Hospitality

Now recognized among the top 20 hotel management companies in the United States, Dimension Hospitality has established itself as a leading full-service hotel management firm. With over 70 hotels and resorts under well-known brands like Hilton, Marriott, Hyatt, and IHG, the company has celebrated over 35 years in the industry. Dimension remains dedicated to enhancing the guest experience while delivering strong financial results through a steadfast commitment to associate development and service excellence. To learn more about Dimension Hospitality, visit their official website.

The recognition as the Guest Service Provider of the Year not only highlights Dimension’s excellence in hospitality services but also sets a benchmark for service professionalism within the industry. As it moves forward, it will undoubtedly continue to influence the future of hospitality with its innovative practices and dedicated workforce.