Accushield and WelcomeHome Collaboration Aims to Enhance Senior Living Tours and Occupancy Rates

Introduction

In a significant development for the senior living sector, Accushield and WelcomeHome have collaborated to create an innovative integration aimed at enhancing the experience of tours for prospective residents. This strategic partnership is designed to simplify tour management, ensuring that communities can effectively boost their occupancy rates.

Overview of the Integration

The integration between Accushield, known for its visitor management and credential-verification solutions, and WelcomeHome, which specializes in customer relationship management (CRM) for senior living, promises to streamline many of the laborious processes involved in managing tours. One of the standout features of this integration is its ability to automate data capture, reducing the need for manual entry while providing real-time alerts and feedback collection.

Key Benefits

1. Automatic Prospect Capture:
Each walk-in and scheduled tour is tracked automatically. Details including the prospect's name, contact information, and tour specifics seamlessly transition from Accushield's kiosk to the WelcomeHome CRM. This level of integration not only provides accurate tracking but also removes the need for costly referral fees that are often paid to third-party platforms.

2. Real-Time Tour Alerts:
The integration offers optional notifications via SMS or email, allowing staff members to greet visitors promptly upon their arrival. This practice reinforces a welcoming environment crucial for prospective residents.

3. Post-Tour Satisfaction Rating:
After each tour, feedback is collected, logged, and utilized to gauge engagement scores. Such insights can inform follow-up strategies and enhance the overall visitor experience.

4. Zero-Cost Activation:
Communities can easily activate this integration by reaching out to their respective Accushield or WelcomeHome customer success managers, thus avoiding any developer fees or complicated setup processes.

Insights from Company Leadership

Accushield's CEO, Allen Barnes, emphasized the critical nature of data insights in the current market landscape. He stated, "By pairing our secure visitor management platform with WelcomeHome's intuitive CRM, communities gain an unobstructed, data-driven snapshot of a prospect's journey—without extra clicks or manual inputs."

On the other hand, John Lariccia, CEO of WelcomeHome, remarked, "We created WelcomeHome to simplify the operators' experience. By teaming up with Accushield, we extend our commitment to ensuring that every walk-in tour is not just captured but adequately followed up on, enriching the experience for both teams and prospective residents."

Future Developments

Looking ahead, both companies are excited about the possibility of further enhancements that will deepen their data-sharing capabilities, automate additional touchpoints, and streamline post-tour follow-ups. These improvements are aimed at offering even greater efficiencies and insights for operators moving forward.

Mutual Customer Interest

Both Accushield and WelcomeHome have already received requests from shared customers, including establishments like The Arbor Company, Agewell Solvere Living, and Dial Senior Living, eager to enable this integration. With over 750 communities shared between the two firms, there is substantial potential for existing customers to quickly implement this integration.

Conclusion

In a time where occupancy challenges persist in the senior living industry, the collaboration between Accushield and WelcomeHome marks a significant step toward proactive management of prospective resident tours. The integration addresses familiar pain points in the process, ensuring communities can focus on creating exceptional first impressions that encourage conversions and build long-lasting relationships.

The integration is now available for senior living operators in the U.S. and Canada utilizing both platforms. For those interested in activating this beneficial integration, contacting customer representatives from either Accushield or WelcomeHome is the first step.