Spectrum Business Unveils New Internet Plans and Free Speed Upgrades for Small Enterprises

In an effort to further enhance services for small business customers, Spectrum Business recently announced a series of new offerings designed to provide enhanced connectivity and pricing transparency. This development aims to assist small businesses in navigating the challenges of today’s competitive environment by ensuring they have access to reliable internet services.

Last September, Spectrum initiated a transformative Customer Commitment program aimed at delivering sustained support and high-quality service to all its residential customers. Building on this foundation, the company is now extending this commitment to its small business clientele, setting a new standard in the industry.

Key Features of the New Offerings

The new packages announced include a variety of enhancements that are critical for small business operations. Specifically, new customers can take advantage of starting internet speeds of 500 Mbps for only $40 per month when they bundle this service with any two other Spectrum Business offerings. These options encompass services like Business Voice, Business Connect, Spectrum Mobile™, and Business TV. Furthermore, if businesses opt for faster speeds of 750 Mbps or 1 Gbps, they can lock in their prices for a three-year period.

On another positive note, existing Spectrum Business Ultra Internet subscribers will automatically see their download speeds elevated from 600 Mbps to an impressive 750 Mbps at no extra charge. This is a notable upgrade that signifies Spectrum’s commitment to enhancing customer experience through direct service improvements.

A Commitment to Reliability and Service

Adam Ray, Executive Vice President and Chief Commercial Officer for Spectrum, emphasized the importance of reliable internet service in the day-to-day operations of small businesses. He stated, "We understand the unique challenges small businesses face, and the important role our internet, mobile, and video services play in their success. We created new, flexible packages with faster internet speeds and price guarantees to give small businesses more options to thrive."

Along with these enhancements, Spectrum's Customer Commitment guarantees a number of essential services, designed to cater specifically to the needs of small business customers:

1. Reliable Connectivity: Spectrum assures a 100% connectivity rate. If a service outage occurs lasting more than two hours, affected businesses will receive credit for that day’s outage.
2. Exceptional Service: Customers enjoy access to 24/7 support from U.S.-based agents. Any installation service requests made before 5 p.m. can expect a technician within four hours.
3. Transparent Communication: Customers will receive notifications within 15 minutes of any service interruptions, ensuring they stay informed at all times. Also, no annual contracts are required for any of the small business services.
4. Continuous Improvement: Spectrum seeks to gather customer feedback to refine products and services continuously. The company is committed to expanding its network and enhancing service capabilities to match the evolving needs of small businesses.

Conclusion

The enhancement of services by Spectrum Business marks a significant move towards ensuring that small businesses can access the vital connectivity they need to operate effectively. With thoughtful pricing structures, guarantees on connectivity, and consistent efforts to improve based on customer feedback, Spectrum allows small business owners to focus more on their operational success rather than the complexities of their service agreements.

For more details about these new offerings or to explore Spectrum Business services, visit Spectrum's official site.