#Japan #Tokyo #desknet's NEO #AppSuite #First Kitchen

First Kitchen's Digital Transformation Journey

In a significant move to modernize their operations and enhance internal communications, First Kitchen Co., Ltd., based in Shinjuku, Tokyo, has introduced the collaborative software solutions DeskNet's NEO and AppSuite from Panasonic Digital Co., Ltd., located in Osaka. This transition comes as a crucial response to the impending end-of-support for their existing groupware, which necessitated an immediate update to ensure ongoing operational efficiency.

Background of the Implementation

Previously, First Kitchen faced challenges due to the limitations of their old system, particularly with server capacity issues that hindered file uploads. Additionally, reliance on analog processes such as paper forms and spreadsheets for reporting created inefficiencies and consumed valuable time, especially for headquarters’ data collection tasks. To address these challenges, First Kitchen sought a robust information-sharing infrastructure that could enhance both store and headquarters operations.

Chosen Solution: DeskNet's NEO

The decision to select DeskNet's NEO was influenced by several key evaluations:
1. Comprehensive Functionality: The new system covers all essential features utilized in the previous software, including bulletin boards, file sharing, scheduling, facility reservations, workflows, and easy-to-use applications, allowing for a smooth transition.
2. User-Friendly Interface: With an intuitive design, even staff members with minimal IT literacy can navigate the software effortlessly. This ensures that basic functionalities can be utilized quickly, minimizing training costs.
3. Cost-Effectiveness: The purchase of an on-premise license allows First Kitchen to reduce initial investments while achieving lower operational costs over time. This solution demonstrates superior cost efficiency compared to competing products.
4. Expandable Development Capabilities: The no-code tool AppSuite enables individual departments to create custom reports and manage operations without IT reliance, facilitating the digitization of workflows previously handled via paper or spreadsheets and improving efficiency.
5. Proven Support Expertise: Panasonic Digital's extensive experience, spanning over 15 years of supporting First Kitchen's IT environment, was appreciated. Their deep understanding of operational challenges promises continuous support that goes beyond mere product provision.

Expected Outcomes from the New Implementation

Following the implementation of DeskNet's NEO and AppSuite, First Kitchen anticipates significant improvements in several areas:
1. Streamlined Operations and Promotion of Paperless Practices: With reporting processes transitioning to AppSuite, First Kitchen expects to drastically reduce the time spent on data aggregation and analysis, promoting a more transparent workflow.
2. Accelerated and Reliable Information Sharing: The bulletin board feature will facilitate swift national dissemination of corporate messages and campaigns, ensuring uniform communication across all stores.
3. Personalized Schedule Management: Upgrading from shared IDs to individual IDs enables personnel to manage their schedules effectively, eliminating previous login issues associated with password changes.
4. Enhanced Communication Between Stores and Headquarters: Improved functionalities, such as document management and direct messaging, will foster better collaboration between First Kitchen’s headquarters and its branches.
5. Increased Focus on Core Business Operations: By streamlining management tasks, staff can concentrate more on their primary roles in customer service and food preparation, leading to higher customer satisfaction levels.

Comments from First Kitchen

According to Mr. Yagi Minuki, Manager of the Store Support Division at First Kitchen, the extensive functionality and cost advantages were decisive factors in choosing DeskNet's NEO. Initial operations will focus on features that were essential in the previous system, with plans to gradually incorporate additional functionalities to enhance convenience further. They also express high expectations for increased operational efficiency through AppSuite, aiming to continuously optimize their business processes by learning from user cases from other companies.

About Panasonic Digital Co., Ltd.

Panasonic Digital is committed to creating happiness in daily life and work through advanced technologies and rich knowledge. With over 15 years of experience in implementing various solutions like DeskNet's NEO and AppSuite, they provide tailored IT solutions designed to support customer needs effectively.

Company Profiles

• - First Kitchen Co., Ltd.: Based in Shinjuku, Tokyo, provides excellent dining experiences across multiple prefectures.
• - Neo Japan Co., Ltd.: A software company known for offering groupware, no-code tools, and communication hubs designed to enhance organizational efficiency.
• - Panasonic Digital Co., Ltd.: Focuses on combining advanced technology and know-how to create value in everyday life and work.