#Japan #Generative AI #Tokyo #PS Solutions #Back Office AI

PS Solutions and Generative AI in Back Office Operations

In a landmark initiative, PS Solutions, headquartered in Tokyo's Minato Ward and led by CEO Yuki Muramatsu, has opened the curtains on a comprehensive series that outlines their integration of generative AI within their back office operations. This publication aims to shed light on how generative AI can address common challenges faced by many companies — such as staffing shortages and delays in digital transformation.

The Engaging Journey of AI Integration

The series is structured into five distinct parts, each offering insights and findings from PS Solutions’ project. The first installment, titled "The Launch of Generative AI in Back Office Operations," addresses why the current climate necessitates the adoption of AI technologies in back office settings. The initiative reflects PS Solutions’ commitment to overcoming hurdles like information gathering, document creation, and internal inquiries that plague various organizations. With three ambitious targets—100% adoption, at least one successful use case per department, and significant improvements in efficiency and quality—PS Solutions employs a step-by-step approach that encapsulates 'Touch, Deepen, Transform.'

Part One: The Reason Behind AI’s Presence in Back Offices

In the first article, the overall concept of the AI integration project is explained. PS Solutions provides clarity on their rationale for implementing generative AI: to revolutionize internal processes amidst changing workplace conditions.

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Part Two: Mastering AI with Prompt Engineering

Building upon this, the second article dives into how PS Solutions facilitated employees overcoming their apprehensions towards generative AI. Their strategies included starting with private usage, allowing for a safe space for failures and learning. The article emphasizes the effectiveness of a prompt engineering framework, which includes five critical components that determine successful interaction with AI.

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Part Three: Showcasing Efficiency through Generative AI

The thrilling conclusion of the project is showcased in the third installment, which details quantifiable efficiencies achieved via AI utilization. Successful examples include:

• - HR Department: Reduced job listing preparation time by 95%.
• - Information Systems Department: Improved efficiency in research tasks by 25%.
• - General Affairs Department: Cut down document preparation times by 62%.
• - Information Security Management Department: Achieved a 50% reduction in guideline creation time.

These accomplishments were made possible under strict security measures while maintaining data confidentiality.

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Part Four: Key Points for Successful AI Adoption

The fourth piece provides valuable takeaways gathered from PS Solutions’ experiences, outlining the key determinants for successfully adopting generative AI. PS Solutions advocates for a gradual approach, emphasizes the importance of clarifying security rules, and suggests the necessity of practical workshops to train employees and foster a comfortable environment for AI utilization.

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Part Five: Introduction of the 'with AX Help Desk' Service

The final article highlights a novel service, the 'with AX Help Desk,' which streamlines AI service integration for enterprises without extensive technical knowledge. This service supports around-the-clock inquiries while ensuring high-level security measures, making AI accessible and safe for organizations.

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About PS Solutions

As a wholly-owned subsidiary of SoftBank Corp., PS Solutions is dedicated to assisting various group companies with their IT and back office operations. The company focuses on optimizing corporate IT functions and system development tailored for small to medium-sized businesses, consistently ensuring both customer satisfaction and growth. For more information, visit their official website at PS Solutions.