Xiaomi Strengthens After-Sales Services with New Akihabara Center Launch

Xiaomi Enhances After-Sales Service with New Akihabara Center

Xiaomi Japan, known as Xiaomi Technology Japan Co., Ltd., has announced the establishment of a new after-sales service center, "Xiaomi Service Center Akihabara," set to open on February 28, 2026. This initiative aims to significantly bolster the after-sales support system for its consumers in Japan, focusing on providing swift and high-quality repair services for Xiaomi smartphones, tablets, and wearable devices.

Situated in the heart of Akihabara, a hub for tech enthusiasts, the service center will feature trained professionals who are dedicated to delivering an excellent customer experience. By enhancing the support experience post-purchase, Xiaomi Japan aims to increase product reliability and customer satisfaction in the Japanese market, which is pivotal for fostering long-term brand loyalty.

A Multifaceted Service Experience

Beyond merely serving as a repair point, the Xiaomi Service Center will include a product display and sales area on its first floor. Customers will have the opportunity to view and purchase the latest Xiaomi products directly from the center. Additionally, the basement will house a showroom showcasing Xiaomi's vision for "smart living." This showroom will allow customers to experience the entire ecosystem of Xiaomi products, offering a hands-on feel of how various devices can seamlessly integrate into their lifestyles.

This approach to merging after-sales service with product experiences aims to establish ongoing connections with customers, keeping them engaged with the brand in a dynamic way. Xiaomi Japan is committed to expanding not just its product offerings but also enhancing its service infrastructure, ensuring it provides responsive, quality service, which is integral for sustained growth in the competitive Japanese market.

Overview of Xiaomi Japan

Xiaomi Japan made its entry into the market in December 2019, positioning itself as a local subsidiary of Xiaomi, a leading global brand recognized for its advanced smartphones and IoT products. The company has made significant strides in both the SIM-free and carrier markets, adopting a localization strategy that complements its globally renowned lineup. Through a diverse collection of flagship to entry-level models, Xiaomi has effectively catered to varying consumer needs.

The company also boasts a wide range of IoT products, including smart bands, smartwatches, wireless earbuds, and smart home devices like robotic vacuums and Xiaomi TVs, reinforcing its role in the growing smart home technology sector.

About Xiaomi Corporation

Founded in April 2010, Xiaomi Corporation was publicly listed on the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). With a strong foundation in making various smart devices, Xiaomi focuses on interconnecting smartphones and smart hardware within an extensive IoT ecosystem. Its ambition is encapsulated in its vision to become the most user-friendly company, offering innovative technology at reasonable prices to enhance everyday life.

Currently recognized as a front-runner in the global smartphone segment, Xiaomi reported approximately 741.7 million monthly active users across its firmware as of September 2025. Additionally, it has created a leading consumer IoT platform, connecting over 1 billion smart devices globally (excluding smartphones, laptops, and tablets). In October 2023, Xiaomi upgraded its strategy under the concept of "Human x Car x Home," aiming to create a smarter ecosystem by integrating personal devices, smart home products, and electric vehicles seamlessly. This comprehensive approach highlights Xiaomi's commitment to providing users with an inclusive and seamless product experience. The company’s products are now available in over 100 countries and regions worldwide, reflecting its growing global presence. Xiaomi has consistently ranked on the Fortune Global 500 list, currently sitting at the 297th position as of July 2025.

Xiaomi Japan's continuous improvement of both product offerings and service foundations signals its ambition for enduring growth and a stronger foothold in the Japanese market.