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Hyland Receives the IDC 2025 Customer Satisfaction Award

Hyland, the leader in Content Innovation Cloud™, has achieved a significant milestone by receiving the Customer Experience (CX) Award 2025 from IDC for excellence in customer satisfaction related to content and experience management. This accolade is a testament to Hyland's dedication to innovation and the exceptional value it delivers to its clients.

This prestigious award places Hyland among the top-rated providers in IDC's global CX Path survey, which evaluated over 200 vendors based on feedback from nearly 2,900 organizations worldwide. The recognition from IDC highlights Hyland's performance across more than 30 customer satisfaction indicators, including product innovation, integration ease, value realization, and customer support.

According to IDC's findings, Hyland ranked in the highest-performing group for vendors serving the content and experience management applications market. Clients consistently cite Hyland's ability to provide innovative features—such as agentic automation, advanced analytics, and seamless ecosystem integrations—as key factors contributing to measurable business value.

Rob Kaloustian, Hyland’s Chief Customer Officer, stated, “Customer success and our relentless pursuit of product innovation are core values at Hyland. This recognition proves that our Content Innovation Cloud platform and agentic automation solutions deliver significant, measurable results.”

The CX Path survey revealed that 72% of businesses plan to increase their investment in content and experience management applications over the next year, focusing on adding new features and innovative capabilities. Hyland continues to lead the market by consistently improving its products, providing transparent roadmaps, and offering top-tier support, which empowers customers to confidently meet evolving business needs.

Hyland’s commitment to customer success is further demonstrated through its track record of delivering actionable intelligence and automation solutions that enhance the operational efficiency of organizations globally, including many Fortune 100 companies. Its platform is designed to foster a connected, agentic enterprise where teams harness AI’s power to redefine their operations and interactions with clients.

For more information about the platform and solutions offered by Hyland, you can visit Hyland.com.

About Hyland

Hyland is a pioneer in the Content Innovation Cloud, providing pervasive business intelligence to organizations with solutions that enable actionable insights and drive automation. Trusted by thousands of organizations worldwide, Hyland’s solutions lay the groundwork for a connected and agentic enterprise. For more insights about the Hyland platform and services, check out Hyland.com.

For media inquiries, contact: Jason Gerdon at email.